Lead IT Services Engineer jobs in United States
cer-icon
Apply on Employer Site
company-logo

Data Analysis Incorporated ยท 1 month ago

Lead IT Services Engineer

positionPlano, TX
timeFull-time
remoteOnsite
senioritySenior Level, Lead/Staff
date7+ years exp

Data Analysis Incorporated (DAI) is a diverse company operating in various industries worldwide. The Lead IT Services Engineer is responsible for providing expert-level IT support, leading projects, and directing a small team to ensure smooth technology operations.

AccountingHuman Resources
check
H1B Sponsor Likelynote

Responsibilities

Act as an on-site lead for a specific location, shift, or team, ensuring IT operations run smoothly and supporting end users effectively
Independently manage and lead IT projects, including technology rollouts, process automation, and workplace efficiency initiatives
Serve as an escalation point for IT Services Engineers, handling complex IT support issues
Provide leadership across IT Services to ensure efficient workload distribution, including mentoring and coaching a group of engineers
Provide technical expertise on enterprise tools, including Microsoft 365, Active Directory, Endpoint Central, Jira Service Management, and Zoom
Assist in coordinating IT service delivery efforts and filling in for the Manager as needed in operational matters
Analyze and improve IT service processes, develop SOPs, and document best practices

Qualification

IT project managementActive DirectoryMicrosoft 365Endpoint CentralJira Service ManagementZoomWindows troubleshootingMDM solutionsNetworking fundamentalsCustomer serviceLeadership skillsCommunication skillsProblem-solving

Required

Education: Associate's or Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
7+ years of experience in IT support, workplace services, or a related role
Experience leading IT projects or acting as a site/team lead
Prior experience directing the work of junior engineers

Preferred

CompTIA Security+, Network+, or A+
Microsoft Associate- or Expert-level certifications (e.g., MS-900, MD-100, MD-101, AZ-104)
ITIL Foundation or other process improvement certifications are a plus
Experience filling in for a front-line manager or team lead is a plus

Company

Data Analysis Incorporated

twittertwitter
company-logo
Data Analysis Incorporated provides strategic direction and guidance to its divisions operating in diverse industries.
location
Los Angeles, California, USA
people-size501-1000 employees
web-link
https://www.daicompanies.com/

H1B Sponsorship

Data Analysis Incorporated has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2023 (1)
2021 (1)
2020 (3)

Funding

Current Stage
Late Stage

Leadership Team

leader-logo
Aileen Ruiz
Senior Talent Acquisition Business Partner
linkedin
leader-logo
Alfonso Flores
Talent Acquisition Business Partner
linkedin
Company data provided by crunchbase