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Broadview Federal Credit Union · 1 month ago

Branch Manager - Central New York Region

Syracuse, NY

Full-time

Onsite

Mid, Senior Level

$72K/yr - $88K/yr

3+ years exp

Broadview Federal Credit Union is a company that values its employees, members, and community. The Branch Manager will lead a retail banking branch team to enhance member experience, develop team members, and ensure branch operations meet performance objectives.

CreditEducationFinanceFinancial Services

Responsibilities

Bring Broadview’s mission to life, ensuring member experience is second to none

Model and coach branch team on deepening member relationships, member advocacy, and business development

Build relationships with commercial clients, partnering with Commercial Lending and Business Development

Collaborate with other departments and CUSOs on delivery of exceptional concierge member service

Advance employee development and succession planning through regular performance appraisals, feedback, and by creating individual development plans

Ensure ongoing training and development of staff through direct observations, meetings, reviewing dashboards, development plan progress, goals, and overall performance to yield strong individual and team results

Maintain knowledge of all current Credit Union products, services, policies, procedures, and NCUA regulations

Achieve branch operational objectives and take accountability for the team’s compliance with all Credit Union policies, procedures, and audits

Monitor internal and external building and grounds maintenance to ensure positive and safe member and staff experience

Assist in the recovery and restoration of tasks assigned in a disaster recovery situation, as well as regular disaster recovery testing

Establish, model, and lead a positive presence within the community by delivering the Broadview brand with every member interaction, including any community/volunteer events, committees, and council representation

Qualification

Branch ManagementMember ExperienceTeam DevelopmentBusiness DevelopmentBilingual (English + 2nd language)Interpersonal CommunicationOrganizational SkillsStrategic Thinking

Required

Have an Associate degree in Business or related field preferred and a minimum of three years of Branch Management experience, or equivalent combination of experience and education

Have a minimum of three years' service experience with proven results

Are an enthusiastic leader with proven record of success in a leadership role

Have strong organizational and multi-tasking skills

Have effective interpersonal, verbal, written, and auditory communication skills

Have the ability to adapt to change, and think strategically

Are flexible to work out of any location at any time, based on business needs

Are able to lift at least 10 pounds and stand for long periods of time