ServiceNow · 3 days ago
Director, Engineering - AI Data Center Control Plane
Orlando, FL
Full-time
Hybrid
Director/Executive
12+ years expServiceNow is a global market leader in innovative AI-enhanced technology. The Director of AI Data Center Control Plane leads the engineering implementation of AI-first solutions, optimizing system performance and ensuring data-driven decision-making within the organization.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Develop and implement a comprehensive data and AI observability strategy aligned with organizational goals and industry best practices
Drive the vision for robust data platforms that support advanced AI/ML models and facilitate data-driven decision-making across the organization
Drive the engineering lifecycle for AI-powered observability features and solutions (e.g., model drift detection, bias monitoring, lineage tracking)
Collaborate with engineering and UX teams to build scalable, user-centric monitoring and observability solutions for Platform, Product, and Agentic AI services
Implement and enforce best practices for AI/ML observability including metrics, logging, tracing, and model performance tracking
Ensure the adoption of cutting-edge technologies and methodologies to enhance observability capabilities and improve system reliability
Oversee the implementation of strong data governance policies and standards to ensure data quality, integrity, and compliance with regulations (e.g., GDPR, HIPAA, CCPA)
Implement mechanisms for model monitoring, auditing, and compliance reporting to ensure the responsible and ethical use of AI models
Lead, mentor, and inspire a high-performing team of engineers and data scientists
Foster a culture of innovation, continuous learning, and cross-functional collaboration within the team
Engage with internal and external stakeholders to understand business needs and promote AI and data observability solutions
Keep up-to-date with the latest trends and advancements in AI, machine learning, observability tools, and data governance
Actively learn from experts and peers in the field through professional organizations, conferences, and online platforms
Qualification
Required
12+ years of progressive experience in engineering with 5+ years industry experience in DevOps architecture, technology consulting experience, Leading DevOps Architectural Designs, software delivery leadership in an Agile & DevOps practice, handling Application Build, Configuration Management, Deployment & Release Engineering and experience developing and leading enterprise initiatives
5+ years of experience in data science, machine learning, and artificial intelligence
Strong technical expertise in observability tools, AIOps platforms, data modeling, and cloud-based solutions
Architected solution and deep expertise on Cloud (Azure, AWS, GCP), setting up CI/CD for PaaS (Cloud Foundry, OpenShift) is a big plus
Strong executive presence and ability to influence at senior levels
Demonstrated success in scaling engineering organizations globally
Expertise in engineering best practices, software architecture, quality engineering strategies, and automation frameworks
Experience driving AI/ML adoption in software development and testing functions
Ability to balance strategic thinking with execution focus
Experience with automation/configuration and setting up complete end-to-end fully integrated delivery systems
Excellent stakeholder management, communication, and change leadership skills
Working understanding of code and script (PHP, Python, Groovy, Perl and/or Ruby) particularly used within build pipeline automation
Proven track record of delivering high-quality enterprise software products at scale
Able to communicate a compelling vision and need for change that generates excitement, enthusiasm, and commitment to the process
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
Company data provided by crunchbase