Reserv · 2 months ago
Claims Director, Commercial Transportation
United States
Full-time
Remote
Senior Level, Lead/Staff
10+ years expReserv is an insurtech focused on creating AI and automation technology to improve claims efficiency. The Claims Director will oversee a team managing various Commercial Transportation claims, driving operational effectiveness through technology and analytics while ensuring compliance with regulatory requirements.
ConsultingFinancial ServicesInsurance
Responsibilities
Manage a unit of Commercial Transportation claims professionals at the management and desk level
Be consistently dependable in achieving or exceeding goals and overcoming obstacles
Implement and maintain best practices for claims handling, including: claim intake, investigation, evaluation, settlement, and recovery
Monitor and analyze claims data to identify trends, patterns, and areas for process improvement
Align team with client and customer expectations of the claims process
Serve as a resource for escalated claims
Responsible for accuracy and adequacy of all aspects of claim reserving
Develop and implement strategies to mitigate fraudulent claims and ensure compliance with legal and regulatory requirements
Foster a positive work environment, promote teamwork, and encourage professional growth and development
Execute on performance management; attract, hire, retain and provide high level of training
Collaborate with internal teams, such as Account Management, Compliance, and Claim Operations, to resolve complex or escalated claims-related issues
Establish and maintain strong relationships with external stakeholders, including policyholders, agents, brokers, and legal representatives
Prepare and present comprehensive claims reports, metrics, and analysis to clients and customers; advise clients on claim trends and loss mitigation
Qualification
Required
Bachelor's degree in insurance, business administration, or a related field; relevant certifications (e.g., CPCU, AIC) as well as a JD are a plus
10+ years in insurance claims management experience in Commercial Transportation
Minimum of 5 years of experience concentrated in commercial claims, ideally with:
5+ years management experience with preference for experience managing in a remote environment
5+ years of detailed coverage analysis and policy interpretation is a plus
Active home state adjusters license
Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes
Demonstrated commitment to quality, accuracy, and attention to detail
Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information
Benefits
Generous health-insurance package with nationwide coverage, vision, & dental
401(k) retirement plan with employer matching
Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
Generous family leave policy
Work from anywhere to facilitate your work life balance paired with frequent, regular corporate retreats to build team cohesion, reinforce culture, and have fun
Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!
Company
Reserv
Reserv offers solutions for optimizing property and casualty claims processing.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$84.15MKey Investors
QBE VenturesFlourish Ventures
2025-09-16Series B· $16M
2025-06-04Series B· $25M
2023-10-03Series A· $20M
Leadership Team
Martha Dreiling
Co-Founder & Chief Operating Officer
Andrew Pedler
Vice President
Recent News
alleywatch.com
2025-09-23
2025-09-23
FinTech Global
2025-09-19
Company data provided by crunchbase