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At Home Group Inc. · 1 month ago

IT Analyst- Customer Engagement Technology

9000 Cypress Waters Blvd, Coppell, TX, 75019, US

Full-time

Onsite

Senior Level

5+ years exp

At Home Group Inc. is seeking an IT Analyst specializing in Customer Engagement Technology. This role is responsible for supporting the management and optimization of Oracle Retail platforms, focusing on customer engagement and promotional effectiveness while ensuring alignment with business objectives.

FurnitureHome DecorRetailTextiles

Responsibilities

Perform day-to-day management, administration, and performance monitoring of the Oracle Retail Customer Engagement and Promotions Engine platforms

Responsible for environment configuration changes, health monitoring, and centralized supporting marketing technologies

Effectively participate in partnerships across Merchandising, Marketing and other business units to understand and align on requirements and deliver technology solutions that drive customer engagement and promotional effectiveness

Addresses and resolves technical issues and requests for the Customer Engagement platform. Determines severity and scope of incidents and escalates to higher level teams as appropriate

Ability to support cross-functional IT and Ecommerce teams with supportability for Oracle’s Promotion Engine

Monitor and support Enterprise Promotions configurations ensuring effective controls and stackability

Partner with Marketing, Merchandising and Customer Support for configuration and effective issuance of Loyalty Points, Entitlements and Awards

Support and troubleshoot platform integrations with other enterprise systems (ERP, CRM, POS, Ecommerce)

Partner with Oracle support partners and other technology providers, including SLAs and escalations

Ensure system availability, performance, and security, adhering to IT best practices and compliance requirements

Execute and support upgrades, enhancements, and implementation projects for marketing technology systems

Act as subject matter expert on customer systems, providing guidance and training to business stakeholders

Qualification

Oracle Retail Customer EngagementPromotions EngineSystem integrationsOracle APEX/RDSSQLPL/SQLCloud platformsEnterprise systemsRetail Point of SaleLoyalty platform experience