Trainer, Customer Service Rep jobs in United States
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Lincare ยท 2 weeks ago

Trainer, Customer Service Rep

positionCarteret County, NC
timeFull-time
remoteHybrid
seniorityMid Level

Lincare is a company that provides training and support for new Customer Service Representatives. The Trainer is responsible for delivering training on various applications, managing patient charts, and ensuring excellent customer service support while also coordinating special projects and communicating policy changes.

Health CareHealth DiagnosticsMedical

Responsibilities

Responsible for providing excellent customer service support
Identifies new Customer Service Representative staff and schedules training
Provides training for applications
Provides training for all Customer Service Representatives and Central Customer Service Representative on managing held sales
Provides training on creating, organizing, updating, and maintaining patient charts
Reports to region manager/regional VP a monthly schedule of training
Coordinates special projects as assigned
Communicates policy changes and best practices
Schedules on-going and training for existing employees as needed
Mediates and resolves conflict to prevent escalation
Travels as needed to cover for Customer Service Representatives who are on vacation/leave
Assists with training acquisition Customer Service Representative staff on systems
Helps location management review applications of potential new hires, when requested
Solves problems independently with minimal supervision

Qualification

Training deliveryCustomer serviceApplication trainingConflict resolutionCommunication skills

Required

Provides training and support for all new Customer Service Representatives within a designated company area
Responsible for providing excellent customer service support
Identifies new Customer Service Representative staff and schedules training
Provides training for applications
Provides training for all Customer Service Representatives and Central Customer Service Representative on managing held sales
Provides training on creating, organizing, updating, and maintaining patient charts
Reports to region manager/regional VP a monthly schedule of training
Coordinates special projects as assigned
Communicates policy changes and best practices
Schedules on-going and training for existing employees as needed
Mediates and resolves conflict to prevent escalation
Travels as needed to cover for Customer Service Representatives who are on vacation/leave
Assists with training acquisition Customer Service Representative staff on systems
Helps location management review applications of potential new hires, when requested
Solves problems independently with minimal supervision

Company

Lincare

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Lincare was founded on the belief that through patient education and clinical support, we can improve patient compliance with physicians'
dateFounded in 1990
location
Clearwater, Florida, USA
people-size10001+ employees
web-link
http://www.lincare.com

Funding

Current Stage
Public Company
Total Funding
unknown
2012-07-02Acquired
1992-01-01IPO
1990-11-29Private Equity

Leadership Team

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Amy Q.
Human Resources Business Partner
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Brian Nannie
Chief Data Officer
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Recent News

Biz-Effective INC
Centrical Announces 2025 Customer SELECT Award Winners
2025-12-02
PR Newswire
The Piacentile Law Firm Announces $25.5 Million Settlement To Be Paid By Lincare Inc. For Fraudulent Billing Practices
2024-04-10
Law360
Lincare To Pay $25.5M To Settle FCA, Anti-Kickback Litigation
2024-04-10
Company data provided by crunchbase