Fusion Connect · 11 hours ago
Manager Voice Provisioning
United States
Full-time
Remote
Mid LevelFusion Connect is a company focused on building careers that empower and inspire individuals. The Manager of Voice Provisioning leads a service delivery team responsible for managing customer requests for voice services, ensuring timely order processing and high-quality customer service.
Communications InfrastructureInformation TechnologyIT InfrastructureTelecommunicationsUnified Communications
Responsibilities
Overseeing the team’s daily operations and order management for voice services
Ensuring completion and accuracy of customer orders, coordinating with internal teams for any changes
Monitoring order progress and proactively resolving customer inquiries, including developing and tracking appropriate KPIs
Providing backup provisioning support for team members
Creating and improving reports for service delivery and pipeline management
Managing team performance, attendance, compliance, and minimizing customer impact from outages
Leading and motivating the team to meet organizational goals
Handling customer communications and escalating issues as needed
Driving process improvements and fostering strong interdepartmental relationships
Supporting cross-functional projects and identifying solutions for service needs
Building a positive, empowered team environment
Qualification
Required
Strong leadership, communication, analytical, and decision-making skills
Proven ability to deliver results and influence across teams
Solid technical and industry knowledge
Excellent organizational and interpersonal skills
Ability to thrive in a fast-paced, changing environment
Company
Fusion Connect
Fusion Connect is a next-gen managed communication service provider (MCSP) enabling enterprises to connect people and applications globally
Founded in 1997
501-1000 employees
H1B Sponsorship
Fusion Connect has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Public CompanyTotal Funding
$160.21MKey Investors
Hark CapitalPNC Business Credit
2025-05-07Debt Financing· $85M
2023-09-27Debt Financing
2022-01-19Acquired
Leadership Team
Brian McClintock
CFO
Lisa Matthews
Senior Vice President, Human Resources
Recent News
2025-11-18
2025-11-04
2025-10-29
Company data provided by crunchbase