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Jubilant Pharma Limited · 2 weeks ago

Specialist, Field Service Engineering - Detroit/Chicago/Minneapolis

Chicago, IL

Full-time

Hybrid

Mid Level

3+ years exp

Jubilant Pharma Limited is an industry-leading pharmaceutical company specializing in developing, manufacturing, and distributing high-quality diagnostic and therapeutic agents. The Field Service Engineering Specialist will be responsible for the installation, training, repair, and maintenance of advanced systems, ensuring customer satisfaction and collaborating with various teams to resolve technical issues.

Health CareManufacturingPharmaceutical

Responsibilities

Collaborate with Sales & Marketing, Customer Service, and the Clinical Applications team to set up new accounts rapidly and efficiently

Travel frequently, up to 30 trips a year (2-3 days), providing an opportunity to meet diverse clients and cultures

Strive for customer satisfaction by troubleshooting via phone, email, and on-site visits

Contribute to cross-functional investigations of customer complaints and system errors in accordance with quality system procedures

Work closely with quality, development, and clinical teams in mitigating and correcting system problems, actively involved in identifying and executing preventative actions and corrective actions (CAPA’s)

Maintain accurate and timely records within the quality system of all complaints received and troubleshooting performed

Schedule, plan, and perform routine preventative maintenance on systems in the field

Develop preventative maintenance instruction documents, update and prepare other technical documents as required

Qualification

Technical field serviceSAPOracleManufacturing practicesWindows troubleshootingISO9001ISO13485Technical readingMicrosoft OfficeListening skillsFluency in EnglishCommunication skills

Required

College Degree, BS degree in science, engineering, or Bio-Medical degree, or other post-secondary credential desirable

At least 3 years' experience in technical field service with experience in providing technical support over the telephone

Proficiency in using SAP or Oracle, and a good understanding of Windows with the ability to learn and troubleshoot complex custom software

Strong technical reading and writing skills with good working knowledge of Microsoft Office

Knowledge of good manufacturing practices and familiarity with ISO9001 and ISO13485

Fluency in English, with clear and concise communication skills, and outstanding listening skills

Eligibility to travel throughout the United States and Globally, possesses a valid US passport and a valid driver's license with a satisfactory driving record

Physical ability to work in various environmental conditions, lift up to 50 pounds, and work in tight spaces, along with a willingness to work in an environment with radioactivity

Benefits

Competitive base salary

Annual performance bonus

Travel premium

Medical, dental and vision

401(k) and 401(k) matching

Paid Time Off and paid holidays

Short and long-term disability coverage

Company

Jubilant Pharma Limited

Jubilant Pharma Limited is a global integrated pharmaceutical company offering a wide range of products and services to our customers across geographies.

Founded in 2014

Singapore, Central Region, SGP

1001-5000 employees