Talkdesk · 1 day ago
Senior Software Engineer II
Seattle, WA
Full-time
Onsite
Senior Level
$178K/yr - $298K/yr
5+ years expTalkdesk is a global leader in customer experience solutions powered by AI, focused on redefining the customer experience. The Senior Software Engineer will join the AI engineering team to develop cloud-based systems and collaborate with various stakeholders to ensure high-quality AI services.
Artificial Intelligence (AI)Cloud ComputingCRMCustomer ServiceSaaS
Responsibilities
Develop and deliver a cloud-based data foundation system and AI agent platform. This involves leveraging AI/ML models, applying prompt engineering, and conducting data analysis across all data types—unstructured, semi-structured, and structured. Additionally, utilize technologies such as data and pattern mining, business intelligence (BI), and data transformation and processing
Collaborate with team members and cross-functional teams, including data scientists, software engineers, product managers, and business stakeholders, to deliver a reliable, scalable service with assured AI quality
Ensure alignment with the technical design and the overall technology roadmap while adopting best practices effectively and independently
Qualification
Required
Bachelor's or Master's degree in Computer Science, Engineering, or a related field
5+ years of experience in cloud service development
Strong development experience in Java, Python, C++, C#, or similar OO languages
Experience in data-intensive service
Preferred
Prior experience with data platforms and/or AI services is highly desirable
Experience in data science is a plus
Benefits
Health Insurance : Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).
Retirement Benefits : 401(k) plan
Paid Time Off : Talkdesk offers an uncapped paid time off program, subject to manager approval and consistent with business needs.
Paid Holidays : Talkdesk offers 14 paid holidays each year.
Paid Sick Leave : Employees have uncapped paid time off, subject to manager approval and consistent with business needs.
Company
Talkdesk
Talkdesk offers an enterprise contact center platform that allows companies to make the customer experience a competitive advantage.
1001-5000 employees
H1B Sponsorship
Talkdesk has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
2021 (2)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$592.45MKey Investors
Transpose Platform ManagementViking Global InvestorsSalesforce Ventures
2025-09-01Debt Financing· $95M
2021-08-12Series D· $230M
2020-07-23Series C· $143M
Leadership Team
Tiago Paiva
Founder and CEO
Munil Shah
Chief Technology Officer
Recent News
2025-12-09
Company data provided by crunchbase