Nedap · 1 month ago
Implementation Manager
Burlington, Massachusetts, United States
Full-time
Hybrid
Mid, Senior Level
5+ years expNedap is a global leader in RFID technology, redefining the retail experience with their iD Cloud platform. They are seeking an experienced Implementation Project Manager to manage deployment projects for iconic retail brands, ensuring successful execution and high client satisfaction.
Food and BeverageManufacturingRenewable Energy
Responsibilities
Manage end-to-end deployment activities, ensuring projects are delivered on time and align with business goals
Act as internal liaison with key partners to set up timely sessions and collaborate closely with customer project leads to drive customer deliverables
Educate clients on Best Practices while enabling scalable adoption and document and ensure customers understand implications of deviating from recommendations
Contribute to shared knowledge repositories and internal education
Align iD Cloud with the client’s systems and processes to enable a smooth technical and operational rollout
Engage internal partners to provide education or technical assistance to drive short-term success with future state in mind
Serve as a trusted advisor and central point of contact, fostering strong, collaborative partnerships internally and externally throughout the project
Qualification
Required
B.S./B.A. or 5+ years of relevant job experience
Demonstrated expertise in independently leading and executing multiple complex implementation projects from initiation through completion
Strong foundation in project management principles (e.g., PMP, Prince2, or Agile methodologies)
Proven ability to develop project plans, manage budgets and timelines, mitigate risks, and align stakeholders across diverse business functions
Technical aptitude: able to quickly learn new products and integrations (i.e. high-level understanding of APIs and data flows) and translate customer requirements into executable implementation plans with measurable outcomes
Ability to coordinate cross-functional teams, both internally and externally, to achieve common objectives and ensure smooth execution of all project phases
Strong customer-facing demeanor along with excellent written and verbal communication skills
Strong technical presentation skills, effectively engaging stakeholders and translating complex solutions into accessible concepts
Hands-on, agile, and solution-oriented approach
Exhibit independence and a 'go figure it out' mentality
Demonstrating the ability to maximize customer satisfaction and drive innovative solutions with minimal oversight
This is a hybrid role based in Burlington, MA, requiring in-office presence 2 days per week
Domestic and international travel (30-40%) is required, including trips to our headquarters in the Netherlands
Candidates must hold a valid U.S. driver's license and be eligible for U.S. employment
Prolonged Desk Work: Extended periods of sitting at a desk and working on a computer, requiring good posture and ergonomic practices
Lifting requirements: must be able to occasionally lift and carry items weighing 15-20 pounds
Preferred
Project Management certification preferred such as PMP®, PRINCE2®, PMI-ACP®, CAPM®
5+ years leading complex SaaS implementations (preferred)
Experience in retail and/or RFID is a plus
Benefits
Health, dental, and vision insurance
401(k) with company match
Life, LTD and STD insurance coverages
Flexible work hours and remote options
Paid time off (PTO) and parental leave
Company
Nedap
Nedap is a manufacturer of intelligent technological solutions for relevant themes.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1999-04-01IPO
Leadership Team
Ruben Wegman
CEO
Rob Schuurman
CCO
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