MPSW · 10 hours ago
HVAC Service Leader
Phoenix, Arizona
Full-time
Onsite
Senior Level, Lead/Staff
$175K/yr - $175K/yr
10+ years expMPSW is a trusted source for engineered HVAC solutions in Arizona, and they are seeking an experienced Service Manager with leadership experience. The role involves performing electrical and mechanical inspections, managing service contracts, and leading a diverse team to drive performance and growth.
ConsultingHeating Ventilation and Air Conditioning (HVAC)SalesTechnical Support
Responsibilities
Build, lead and maintain a diverse team of office staff and field personnel to drive performance and growth
Financial management including P&L responsibility, invoicing, AP/AR management and budget
Process and procedure development and implementation
Recommend and implement structure changes and operational efficiency opportunities
Build and maintain an effective service team committed to customer and employee satisfaction and profitable growth
Resolve issues in a timely manner and communicate directly with manufacturers
Pursue manufacturer cost reimbursement for parts and labor
Ensure customer satisfaction and resolve any issues immediately in the most cost-effective manner
Provides response to customer complaints and emergencies
Lead discussions, training, and rollout of new software and procedures
Provide directions for scheduling the appropriate technicians based on knowledge, skill set and abilities as it relates to the job scope
Debriefing on low margin/trouble jobs
WIP tracking and reporting
Analyze and resolve applied overhead issues
Support sales engineers regarding job pricing and costs
Partner with equipment sales team and parts to improve processes and communications to drive results
Guide service admin and coordinators to maximize efficiencies and reduce travel time and downtime
Train technicians providing coaching and mentorship on troubleshooting equipment, customer interaction, career growth, and meeting company expectations
Performs other related duties and responsibilities as required or assigned
Qualification
Required
Bachelor's Degree in related field or 10-15 years of related experience; or equivalent combination of education and experience in commercial HVAC environment
Must have valid driver's license with good driving record
Operating knowledge of MS 365 and working proficiency with handheld computer (i.e. Smartphone, iPad)
Electrical or temperature control experience required and EPA Certification Preferred (i.e. HVAC Journeyman, Boiler Operator, Gas Installer, etc.)
Experienced and advanced knowledge, skills and abilities with AAON
Ability to work in diverse conditions including but not limited to mechanical equipment rooms with exposure to noisy operating equipment, exposure to extreme weather conditions, risk of electrical shock (high voltage), climbing/working at elevated heights, etc
Ability to read and comprehend simple instructions, short correspondence, and memos
Ability to write correspondence
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to compute rate, ratio, and percent and to draw and interpret graphs
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to deal with problems involving several concrete variables in standardized situations
Mental stamina for problem solving and prioritizing multiple tasks
Ability to manage people and situations when conflicts arise
Ability to seize opportunities with the drive to complete goals
Ability to establish and grow relationships with customers through effective verbal and written communication
Dedicated to the needs of the customers, manufacturers and peers and has the patience to actively listen to all business partners
Able to solve problems and skillfully negotiate with a minimum of noise while managing stress
Demonstrates integrity and trust through appropriate directness and truthfulness
Ability to understand personal strengths and weaknesses, seek feedback and improve upon shortcomings
While performing the duties of this job, the employee is regularly required to use hands to operate computer keyboard reach with hands and arms
The employee frequently is required to stand, walk, and sit
The employee is continually required to climb or balance and stoop, kneel, crouch, or crawl
The employee must regularly lift and/or move up to 50 pounds, frequently lift and/or move up to 75 pounds
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus
Preferred
EPA Certification Preferred (i.e. HVAC Journeyman, Boiler Operator, Gas Installer, etc.)
Company
MPSW
MPSW is a technical sales company that represents world class “HVAC Engineered Equipment” manufacturers in the Arizona, New Mexico, and El Paso markets.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase