Precision Machined Products · 2 months ago
Customer Account Manager
Fort Collins, CO
Full-time
Onsite
Mid Level
$69K/yr - $76K/yrPrecision Machined Products is seeking a Customer Account Manager who will serve as the primary point of contact for clients, ensuring their needs are met and addressing any concerns. The role involves building strong relationships with customers, overseeing daily activities related to customer accounts, and identifying upselling opportunities to enhance customer satisfaction and retention.
Machinery ManufacturingManufacturingQuality Assurance
Responsibilities
All Customer Support Functions related to customers
Sets up sales orders, jobs, quotes, and related information in M2M
Ensures job cost is accurate for jobs entered and priced accordingly
Manages Open Orders
Records all quote activity in an approved tool (Smart Sheets). With special attention to quote results regarding wins and losses with rationale
Tracks jobs as they progress through production with site Leadership
Communicates with assigned customers regarding sales order issues
Responsible for customer specific quotes (in conjunction with estimating), validating requirements, interpreting specifications, and obtaining material and process costs to provide profitable yet competitive quote submissions
Follow-up on non-awarded quoted items
Communicates effectively and proactively with customers, adapting to new customers as volume dictates
Identifies resource needs and works with the appropriate departments
Works with other departments to ensure timely and accurate production and delivery of products
Resolves or escalates issues in a timely fashion to Supervisor
Follows up with customers regarding any issues, as well as production status
Follows up on delivered products to ensure customer satisfaction
Responsible for adhering to the Company Quality Policy and to understand and follow all applicable Quality Work Instructions and Procedures
Understanding the manufacturing process and having a good working knowledge of the products being produced
Participate in the corporate Annual Operating Plan (AOP) and Quarterly Business Reviews (QBR)
Performs other duties as assigned
Qualification
Required
A bachelor's degree in administration, marketing, communications, or a related field
Manufacturing experience with technical knowledge of parts
Ability to read blueprints
Knowledge with ERP systems and practices
Good supervisory, leadership, communication, and teamwork skills
Ability to work with multiple deadlines and commitments
Ability to understand and communicate industry specifications and standards
Proficient computer skills with MS Office knowledge
Critical thinking, active listening, deductive reasoning, and problem-solving skills
Fast-changing environment, able to identify and pivot in support of developing requirements
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance
Company
Precision Machined Products
PMP is a manufacturer of precision machined products.
Founded in 1998
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Michael Permenter
Chief Executive Officer
Nick Yoxall
CFO
Company data provided by crunchbase