Toshiba Global Commerce Solutions · 1 month ago
Director of Production Engineering (Reliability Platform Engineering)
Durham, NC
Full-time
Onsite
Director/Executive
10+ years expToshiba Global Commerce Solutions is seeking a Director of Production Engineering to lead the reliability backbone of their global POS, cloud, and middleware platform. This role focuses on system availability, resilience, performance, and release reliability across a distributed commerce ecosystem, partnering closely with various teams to ensure predictable reliability and smooth releases.
HardwareInformation ServicesInformation TechnologyPoint of SaleSoftware
Responsibilities
Define and enforce SLO/SLA frameworks, error budgets, and release criteria
Lead availability, resilience, and performance strategy across all services
Own MTTR, MTBF, incident prevention, and rollback strategies at scale
Lead teams across SRE & L3 Engineering, Resilience & Performance Engineering, Observability & Telemetry, AI Reliability Automation
Build a culture focused on prevention over firefighting
Collaborate with Principal Engineers and Architects to define system guardrails, resilience patterns, and failure modes
Ensure high-quality Production Readiness Reviews (PRRs) and architectural consistency
Own chaos, failover, load, stress, and soak testing strategies
Validate store-mode behavior, payment workflows, edge-device dependencies, and multi-service interactions
Ensure complete, accurate signal for logs, traces, metrics, and business health
Partner with AI systems to build intelligent anomaly detection pipelines
Integrate AI-based reliability scoring, resiliency prediction, automated gating, regression analysis, and incident pattern detection
Define the path toward autonomous release reliability pipelines
Partner with Software Development, Functional Quality Engineering, Cloud Operations, Architecture, and TPM/TPO teams
Drive multi-team initiatives and ensure readiness across complex release trains
Qualification
Required
Bachelors Degree in Computer Science, Engineering or 10-15 years direct experience
10–15+ years in SRE, Reliability Engineering, Production Engineering, Distributed Systems, and Performance/Resilience Engineering
Proven ownership of uptime and system reliability in complex distributed architectures
Expertise in distributed systems, cloud platforms (AKS, Kubernetes), observability stacks (OpenTelemetry, Grafana, App Insights, Datadog), performance tuning, fault tolerance, network fundamentals, DB/service scaling, chaos testing
Architectural Leadership: Experience designing resilience patterns (timeouts, retries, hedging, circuit breakers). Strong partnership with architects and senior engineers
Operational Maturity: Led SRE/on-call organizations. Defined SLOs, SLIs, and error budgets at scale. Track record of driving incident prevention culture
Leadership & Communication: Builds strong engineering teams and hires top talent
Influential communicator with executives and cross-functional teams. Highly collaborative and low-ego
Preferred
AI-driven anomaly detection, regression analysis, incident clustering, reliability scoring
Experience with retail POS, payments, edge devices, or store environments. Hybrid cloud + edge architectures
Leading reliability transformations and scaling engineering organizations (200→500+)
Benefits
Group health coverage (medical, dental, & vision)
Employee Assistance Programs
Pre-tax spending accounts
401(k) plan (with company match)
Company provided life insurance
Pet Insurance
Employee discounts
Generous paid holiday schedule, paid vacation & sick/personal days
Company
Toshiba Global Commerce Solutions
Toshiba Global Commerce Solutions is a supplier of POS systems.
1001-5000 employees
H1B Sponsorship
Toshiba Global Commerce Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (34)
2023 (28)
2022 (50)
2021 (32)
2020 (16)
Funding
Current Stage
Late StageLeadership Team
Rance Poehler
Global President & CEO, Board Member
Todd Regelsberger
Chief Financial Officer
Recent News
2025-12-11
Company data provided by crunchbase