Zipline · 1 month ago
Customer Support Field Technician (Contractor)
Dallas-Fort Worth, Texas, USA
Contract
Onsite
New Grad, Entry LevelZipline is on a mission to transform the way goods move, aiming to solve urgent access challenges through innovative logistics solutions. As a Customer Support Field Technician, you will ensure smooth operations at Zipping Points, providing excellent support and maintaining equipment to uphold Zipline's reliability and quality.
DeliveryDronesElectric VehicleHome Health CareLogisticsRoboticsSupply Chain Management
Responsibilities
Provide onsite customer support at assigned Zipping Points, ensuring seamless day-to-day operations and an excellent partner experience
Maintain site readiness — uphold cleanliness, organization, and the professional appearance of each Zipping Point in line with Zipline standards
Perform basic maintenance tasks and repairs on Zipping Point systems and equipment to ensure consistent operational performance
Identify and report issues and escalate technical or operational errors promptly to the appropriate teams for resolution
Collaborate with cross-functional teams (Operations, Technical Support, Deployment, etc.) to ensure rapid response and continuous improvement of site performance
Document and communicate site health, issue logs, and customer feedback in Zipline’s support systems
Qualification
Required
Current driver's license and clean driving record within the last 36 months
Vehicle required
Must be able to lift 50 lbs
Must have excellent written and verbal communication skills
Flexibility to travel or commute to other regional sites as needed
Strong cross functional collaboration skills
Demonstrated proficiency with Google Workspace (gSuite) tools
Ability to work Tue-Sat or Thur-Sun
Commit to a 6 month contract with an opportunity to move into a full time position
Hands-on technical or mechanical aptitude. You must be comfortable performing light maintenance and troubleshooting
Strong communication, interpersonal skills and customer obsession — you represent Zipline to our partners onsite
A proactive, customer-first mindset with a high sense of ownership and accountability
Ability to work independently and travel between Zipping Points as needed
Preferred
Prior experience in a field support, maintenance, or customer service technician role preferred
Experience in data analysis and A/B testing
Company
Zipline
Zipline designs, manufactures, and operates drones to deliver vital medical products.
Founded in 2011
1001-5000 employees
H1B Sponsorship
Zipline has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (54)
2024 (39)
2023 (29)
2022 (20)
2021 (16)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$971MKey Investors
U.S. Department of StateThe Rise FundKatalyst Ventures
2025-11-25Grant· $150M
2023-04-28Series F· $330M
2021-06-30Series E· $250M
Leadership Team
Keller Rinaudo Cliffton
Co-founder & CEO
Keenan Wyrobek
Founder, CTO and Product Architect
Recent News
felicis.com
2025-12-26
Company data provided by crunchbase