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Blue Cross Blue Shield of Michigan · 1 week ago

Sr. Sales Account Representative

Detroit, MI

Full-time

Onsite

Mid, Senior Level

3+ years exp

Blue Cross Blue Shield of Michigan is seeking a Senior Sales Account Representative responsible for retention activities for customers with 50 to 99 contracts. The role involves strategizing, consulting, and administering benefits to increase membership while overseeing agent relationships.

Health CareHealth Insurance

Comp. & Benefits

Responsibilities

Responsible for retention activities for BCBSM and/or BCN customers generally with 50 to 99 contracts in a group within an assigned geographic area overseeing the agent relationship(s) associated with those accounts

Working in concert with the Sales Manager to propose specific retention strategy that is aligned with the overarching strategy for that agency relationship, by understanding the decision-making process and gaining trust and respect from key agent decision makers

Provide the agent/customer with information related to alternate methods of health care delivery (e.g., HMO, POS, PPO). May include financial alternatives such as funding options

Use established resell process to coordinate customer acceptance of renewals, open enrollment activities and the acquisition of information for the completion of necessary reporting

Explore possible jeopardy situations and develop and implement sales strategies to retain the group

Identify complex servicing problems, refer through appropriate internal channels and assure resolution of the problems

Coordinate and assist in the education and training of group contact personnel

Complete and forward all sales plans and/or reports as required

Responsible for involvement in community relations activities to support corporate, sales and marketing images

Secure necessary data for the development of rates for proposed programs

Develop presentations of proposed programs in order to meet customer needs and close the sale

Coordinate the successful implementation of new business enrollment with the sales office

Qualification

Michigan AccidentHealth Insurance LicenseSales Strategy DevelopmentAnalytical SkillsProblem Resolution SkillsForecasting SkillsOrganizing SkillsPlanning SkillsScheduling SkillsPresentation SkillsPC Applications ProficiencyTechnical Knowledge of BenefitsAlternative Benefit ProgramsVerbal Communication SkillsWritten Communication Skills

Required

Three (3) years of concept sales or face-to-face service experience

The following licenses are required within 90 days of the employee's start date or the license expiration date: Valid Michigan Accident and Health Insurance License

Excellent analytical, presentation, problem resolution, sales, verbal and written communication skills

Valid Michigan driver's license required

Well-developed forecasting, organizing, planning and scheduling skills

Proficient in current industry standard PC applications and systems

High degree of technical knowledge of all benefits, billing, competitive programs, distribution systems, methods, policies, procedures, rating, regulations, selling process and underwriting as it relates to sales and marketing

Thorough knowledge of alternative benefit delivery programs, corporate philosophy, medical economics, trust fund and union structures

Other related skills and/or abilities may be required to perform this job