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Formerra · 1 day ago

Lead Technical Sales Support Engineer

San Diego, CA

Full-time

Hybrid

Senior Level

5+ years exp

Formerra is a preeminent distributor of engineered materials, connecting leading polymer producers with OEMs and brand owners across various markets. The Lead Technical Sales Support Engineer is responsible for optimizing customer processes, providing education on Formerra materials, and managing projects related to new applications and product launches.

Plastics and Rubber Manufacturing

No H1B

Responsibilities

With general supervision, provides project management for the development of new application, product launch testing plan, data analysis, and/or communication of results

Works with targeted and established customers to identify technical specifications required for Formerra customers

Responsible for internal training of sales associates, furthering their knowledge and understanding of polymers, processing, and design

Provide training to Formerra customers, OEM’s, and industry events as needed on materials, processing, design, and other industry related topics as needed

Incorporates Formerra products and services into customer applications across multiple business units

Work with suppliers to understand and convey OEM material / market needs

Documentation and preparation of product specifications incorporating Formerra products and services into customer applications

Manages successful resolution of customer complaints/issues

Initiates process improvement efforts at key customers

Other duties as assigned