Infinitus Systems, Inc. · 1 month ago
Implementation Analyst / Customer Enablement Specialist
United States
Full-time
Remote
Mid Level
3+ years expInfinitus is a leading voice AI platform transforming healthcare. The Implementation Analyst will contribute to the technical design and delivery of Infinitus solutions, document client requirements, and support various integration processes to ensure successful outcomes for clients.
Artificial Intelligence (AI)Call CenterHealth CareSoftware
Responsibilities
Document client requirements and create and maintain technical specifications
Analyze client legacy data sets to understand the impact of the data on system design as needed
Configure the Infinitus platform in response to requirements with a best-practices mentality
Leverage structured project delivery methodology
Establish CSV-based, API-based and other standard-based integrations with client systems like Patient Relationship Management and Electronic Medical Records etc
Support QA, client UAT, and launch processes
Provide support in client meetings by leveraging in-depth knowledge of our platform capabilities
Partner with client and internal teammates to resolve technical issues/inquiries
Act as our first line of support, owning resolution and client communication
Manage multiple client implementations concurrently
Qualification
Required
3 to 5 years of relevant software system implementation or configuration experience
Education: BA/BS, with evidence of technical experience or equivalent work experience
Customer obsessed, with passion for helping our clients and ultimately, their patients
Great problem-solver. Ability to understand, synthesize, and translate between business problems and technical concepts
Attention to detail, with an eye for quality and excellence
Clear communicator. Strong written and verbal communication skills and experience addressing clients in meetings and over email
Lightning-fast learner and desire for continuous learning, proactively driving initiatives for improvement
Thrive in a high-growth, fast-paced environment. Ability to work independently on low to medium complexity assignments, prioritizing and managing time effectively
Preferred
Knowledge or experience in the healthcare industry
Excellent communication (verbal, written, and presentation) and interpersonal skills (outgoing and personable)
Applied experience with APIs and healthcare integrations is required
Experience with Salesforce, Mulesoft, FHIR, and X12 Standards is recommended
Benefits
Competitive salary, equity, and 401(k)
Wellness stipend & great benefits (medical, dental, vision)
Generous PTO & parental leave
Bi-annual offsites & a collaborative, mission-driven culture
Hybrid work (SF office Mon/Tues/Thurs) + catered lunches (Bay Area Positions only)
Company
Infinitus Systems, Inc.
Infinitus is solving healthcare's workforce challenges with safety-first AI.
51-200 employees
H1B Sponsorship
Infinitus Systems, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (5)
2023 (11)
2022 (7)
2021 (1)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
$102.9MKey Investors
Andreessen HorowitzGoogle Ventures
2024-10-23Series C· $51.5M
2021-11-10Series B· $30M
2021-02-05Series A· $21.4M
Leadership Team
Shyamsundar Rajagopalan
Co-founder and CTO
Ankit Jain
Founder & Company Lead
Recent News
2025-12-16
Forbes Middle East
2025-11-27
2025-10-22
Company data provided by crunchbase