Apex Yapı Mimarlık Ltd. Şti. · 2 months ago
Customer Service Rep - Civic
Anthem,AZ,US
Full-time
Onsite
New Grad, Entry LevelApex Yapı Mimarlık Ltd. Şti. is seeking a Customer Service Representative for the Anthem Community Council offices. The role involves providing high-quality customer service, managing phone communications, and performing various administrative duties to support residents and visitors effectively.
Architecture & Planning
Responsibilities
Provide the highest level of efficiency, time-sensitive, and focused customer service for all visitors to the Anthem Community Council offices
Answer calls on a multi-line phone system in a professional manner; forwarding callers to appropriate staff
Respond to resident inquiries in a timely, focused, efficient, and accurate manner
Perform general office duties, filing, special projects and other administrative duties as assigned
Greet, acknowledge, and efficiently interact with residents and guests in a friendly, focused, and professional manner
General administrative duties including telephone communications, word processing, filing, copying, general correspondence, data entry using Excel, and applications such as Outlook and Caliber
Maintain a safe environment for all who visit the Civic Building
Ensure that established policies and procedures are enforced in a practical, safe manner
Keep accurate Incident reports and report them immediately to management
Attend staff meetings as scheduled
Maintain accurate timecard activity
Source of accurate, timely, unbiased information for residents seeking information
Screen and respond to high volume of calls
Maintain conference room schedules
Process requests for mailbox keys, if and as appropriate, with all associated activities
Obtain incoming mail and distribute as per current policy
Recognize that interaction with residents and visitors should be focused and brief to respond directly to issues raised, in a professional and friendly manner, but not extending the interaction beyond addressing the issues raised and responses needed to satisfy the visitor or resident inquiry
Regular, dependable attendance and punctuality are essential functions of this position
Other duties as assigned by the manager or director
Qualification
Required
A minimum 2 years of High School completed or equivalent
Experience working with various computer programs in a strong customer service environment
Aptitude for detailed, highly effective interpersonal and problem-solving skills
Excellent communication skills
Must be physically and intellectually capable of operating a personal computer, printer, facsimile machine, phone, and various other routine business equipment items
Ability to see well enough to read faint or partially obscured writing or printing with corrective lenses if needed
Ability to distinguish between colors
Must be able to speak, read and write English
Position involves (possibly for extended periods of time): sitting, standing, stooping, kneeling, reaching, pushing, pulling, twisting, bending, lifting, and carrying
Position requires ability to exert minimal force of up to 20 lbs. and occasionally up to 40 lbs. of force to move objects
Must be available to work hours between 7:45am-7:00 pm Monday – Friday and rotating Saturdays, and occasional Special Events
Regular, dependable attendance and punctuality are essential functions of this position
Preferred
Previous experience in a related position helpful
CPR & First Aid certifications are helpful, but not required
Company
Apex Yapı Mimarlık Ltd. Şti.
Proje yönetim ve kontrolü Mimari konsept proje Uygulama ve detay projeleri Dekorasyon tasarım Arsa geliştirme ve kat karşılığı projeler Arazi kullanım, yerleşim planlamaları Cephe projeleri
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase