Treehouse · 4 months ago
Customer Experience Manager
Chicago, IL
Full-time
Onsite
Mid, Senior Level
$90K/yr - $130K/yr
4+ years expTreehouse is a software-enabled installation platform for electrification projects, aiming to simplify the electrification journey. The Customer Experience Manager will design and implement strategies to enhance customer engagement and satisfaction, advocating for the customer’s perspective within the organization.
Clean EnergyHome ImprovementInternetReal EstateSoftware
Responsibilities
Develop and optimize the customer journey to identify critical touchpoints and project milestones, working with internal stakeholders to improve the overall customer experience from initial contact to post-installation support
Create and implement customer service strategies and initiatives that align with company goals and industry best practices
Establish Voice of the Customer processes and act as the primary advocate for the customer within the organization, ensuring their needs, preferences, and feedback are central to internal decision-making
Gather, analyze, and act on customer feedback through surveys, reviews, direct interactions, etc. to identify trends, issues, and opportunities for improvement. Use a data-driven approach to present findings and actions to internal stakeholders
Oversee the timeliness and coordination of installation and inspection scheduling, coordinating Field Operations, building departments, and customers to ensure coordination and alignment
Oversee complex customer issues, change orders, and escalations, working cross-functionally to resolve problems and ensure customer satisfaction while keeping the customer's perspective at the forefront
Develop and monitor key performance indicators (KPIs) related to customer experience, ensuring they reflect the true voice of the customer and drive continuous improvement
Work closely with Sales, Field Operations, and Engineering teams to ensure that customer insights are integrated into product development, service delivery, and overall business strategy
Design and deliver training programs to enhance the skills of Customer Service Associates, ensuring they are well-equipped to deliver high-quality service
Qualification
Required
A Bachelor's degree
Four or more years of experience in customer success or customer experience management, preferably within the residential construction industry
Proven leadership, team management, and strategy development capabilities
Experience working with a customer relationship management (CRM) tool and related software/platforms
Exceptional verbal and written communication skills with an emphasis on interpersonal communication and collaboration
Comfort with independence, a bias for action, learning quickly, context-switching, and frequent iteration. Ability to make decisions in the absence of perfect information
Experience deploying systems and software to improve team efficiency and effectiveness
Ability to work cross-functionally, bringing together multiple teams to drive towards a common goal
Strong analytical and problem-solving skills, with the ability to use data to make decisions
The ability to thrive in a fast-past, early-stage company environment
Preferred
Prior customer-facing experience in the home renovation or electrification industry
Experience with project and/or program management
A passion for electrification and/or energy sustainability
Benefits
Medical insurance
Vision insurance
Dental insurance
401(k)
Unlimited paid time off
Company
Treehouse
Treehouse is a software-enabled service for home electrification.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$26.6MKey Investors
Alumni Ventures
2024-10-16Series A· $16.6M
2023-08-09Series A· $10M
2022-01-01Seed
Leadership Team
Eric Owski
Chief Executive Officer
Arthur Switalski
Head of Design / Co-Founder
Recent News
2025-10-23
2025-09-25
2025-08-01
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