Vantage Point Retirement Living · 5 months ago
Corporate Director of Operations
Exton, PA, 19341, US
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expVantage Point Retirement Living is the area’s premier senior living development and management company, currently seeking a high-energy, solutions-focused leader for the role of Corporate Director of Operations. The role involves supporting Executive Directors and community teams in executing day-to-day operations, program implementation, and service excellence while driving community performance and ensuring compliance with regulations.
Assisted LivingHealth CareNursing and Residential CarePersonal Health
Responsibilities
Provide daily operational support, coaching, and accountability to all Executive Directors
Conduct regular site visits to monitor performance, morale, and compliance
Oversee the day-to-day operations across multiple senior living communities, ensuring consistency and quality in alignment with corporate standards
Establish and maintain community-level procedures and best practices designed to maximize resident satisfaction and quality of life
Ensure communities are operating in compliance with applicable local, state, and federal regulations
Coordinate and lead the operational planning and pre-opening efforts for new communities
Collaborate with community leadership to develop and execute improvement plans in areas such as staffing, resident experience, and team culture
Partner shoulder-to-shoulder with the Regional Culinary Director to ensure that dining programs are consistently excellent, aligned with brand expectations, and serve as a flagship offering of the Vantage Point experience
Work closely with the Corporate Director of Human Resources to support and implement workforce strategies including recruitment, training, morale improvement, and retention efforts at the community level
Collaborate actively with the Corporate Sales and Marketing team to support on-site sales success, ensure follow-through on marketing programs, and reinforce occupancy-driven operations
Serve as an integrated member of the core community support team, working in collaboration with Corporate Sales and Marketing and Corporate HR to ensure seamless communication and aligned strategic execution
Serve as the operational conduit for any additional corporate directors supporting communities (e.g., Life Enrichment, Facilities, Clinical, or other future roles), ensuring they are successfully integrated and effective in each location
Collaborate with clinical and compliance leaders, as applicable, to ensure operational practices meet resident care standards and regulatory expectations
Lead community-level implementation and adoption of new software systems and technologies, ensuring teams are trained, supported, and accountable. Coordinate roll-out efforts in partnership with the VP of Operations and with support from the VP of Facilities and Construction
Assist in operational due diligence or community onboarding when new developments or acquisitions occur. Lead the preparation and presentation of monthly, quarterly, and annual community operations reports to investors and lenders, incorporating key performance data, field insights, and recommendations. The Corporate Director of Operations is expected to actively participate in executive- and investor-level meetings, clearly articulating operational performance, challenges, and strategic plans
Identify and resolve operational issues, propose process improvements and best practices
Monitor budget adherence and occupancy efforts at the community level, escalating trends or issues to the VP of Ops
Spearhead crisis management efforts across communities, including developing protocols, executing real-time response, ensuring communication with residents and families, and conducting post-crisis reviews—with guidance and support from the Vice President of Operations
Serve as acting Executive Director when needed, and maintain close, collaborative working relationships with onsite leadership
The Corporate Director of Operations directly supervises the Executive Directors at each VPRL community
Perform other duties as assigned
Qualification
Required
5+ years in senior living or multi-site operational management
Nursing Home Administrator Licensure (NHA) preferred; Assisted Living Administrator (ALA) or Personal Care Home Administrator (PCHA) licensure considered
Must be open to obtaining additional licensures
Ability to work independently in a dynamic, field-based role
Strong people management and organizational skills
Bachelor's degree required
Benefits
Competitive pay plus comprehensive benefits (available day one of your first full month of employment)
Generous PTO package, including your birthday as a paid holiday!
Medical, dental and vision insurance
401k with company match
Employee assistance program
Company
Vantage Point Retirement Living
Vantage Point Retirement Living provides housing facilities for elderly people.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase