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BNY · 1 week ago

Senior Vice President, Client Service Executive Manager

New York, NY

Full-time

Onsite

Senior Level, Lead/Staff

$102K/yr - $221K/yr

10+ years exp

BNY is a leading global financial services company that influences nearly 20% of the world’s investible assets. They are seeking a Senior Vice President, Client Service Executive Manager to drive client service delivery for Buy-Side Trading Solutions, resolving complex issues and enhancing processes across the client delivery lifecycle.

Financial Services

Responsibilities

Drive end to end client service delivery model for Buy-Side Trading Solutions clients, working with clients to resolve complex issues across Buy-Side Trading products and services, manage issues / incidents, and act as the central point of contact for clients and internal partners

Monitor and ensure execution of service commitments and evolve the client service model in partnership with key client counterparts and internal stakeholders

Consult on and participate in client servicing activities related to sales support, including creation of RFP responses, due diligence questionnaires, client visits, etc

Enhance existing processes across the client delivery lifecycle, and develop and internal and external collateral, including but not limited to, operational procedures, operating models, playbooks, etc

Work with client counterparts and BNY stakeholders from Product, Engineering, Trading, and other internal partners like Risk, Compliance, Controls and Legal, to design and manage end-to-end client implementation plans

Provide oversight and monitoring of client implementations and ongoing client servicing through status reporting, issue tracking and escalations

Oversee, direct, motivate, and develop junior Client Services staff, maximizing their individual contribution, their professional growth and their ability to function effectively

Qualification

Client managementAsset classesProject managementMicrosoft ExcelMicrosoft PowerPointMicrosoft WordJIRAConfluencePrioritization skillsManagement experienceFINRA SIESeries 7Communication skillsTime managementFast-paced environment

Required

Bachelor's degree or the equivalent combination of education and experience required

10+ years of relevant experience, with at least 1-3 years of management experience, preferred

Demonstrated project management skills, client management and oversight experience, and ability to drive initiatives forward

Strong understanding of asset classes, trading lifecycle, US / global capital markets and financial instruments

Excellent written and oral communication skills

Proficiency in Microsoft Excel, PowerPoint, Word, JIRA, Confluence and other project planning tools

Strong time management and prioritization skills, including the ability to work across multiple workstreams with short lead times in a fast-paced environment