Mercury Insurance · 2 months ago
Sr Auto Appraiser
US-TX-Field
Full-time
Hybrid
Mid, Senior Level
$55K/yr - $97K/yr
2+ years expMercury Insurance is dedicated to helping people restore their lives after unexpected events, and they are seeking a Senior Auto Appraiser to join their Claims team. The role involves inspecting and evaluating physical damage to vehicles, assessing market value, and estimating repair costs while ensuring excellent customer service throughout the process.
Insurance
Responsibilities
Ensures equitable settlement of damages and maintains good customer service and shop relations. Inspects and evaluates the degree of physical damage to vehicles for first and third-party claims; completes detailed summary of damage and estimates cost of repair based on knowledge of equipment, parts, and present values
Presents estimates and reaches agreed upon price with repair facility and confirms assessment of damages and costs; negotiates settlements with related parties, as necessary. Researches total cash value of vehicle and parts by gathering and analyzing current market information to support total losses settlements
Takes photographs of vehicles and physical damage to aid in the determination of liability and to substantiate findings; submits compliant reports and documentation. Performs re-inspections and authorizes supplemental repairs as necessary to ensure quality service and thorough restoration of damage
Maintains communication with clients throughout repair process; reports initial evaluation and summary of damage, explains relevant procedures, responds to customer inquiries; provides complete, courteous, and timely customer service
Stays updated on current vehicle values, industry and market trends, and Company policy and procedures
Qualification
Required
High School Diploma or GED
6 months technical training
You may be required to obtain a Company sponsored Adjuster's license to handle claims, to be secured upon hire
2 years auto appraising experience
Knowledge of Mitchell or CCC
Collaborates with the Claims Branch staff to confirm coverage, determine available limits, identify possible fraudulent activity, and obtain settlement approval
Comprehensive knowledge of Company procedures and insurance contracts
Solid understanding of automobile components, current values, and repair estimating practices to resolve and settle physical damage claims
A general knowledge of automotive repair including mechanical, sheet metal, paint and frame repair is beneficial
Technical skills to read and understand frame and alignment specifications
Strong analytical ability to make complex, accurate assessments of damage and repairability
Possessing a knowledge of current estimating software such as Mitchell or CCC is recommended
Able to communicate effectively and professionally to insured's, claimants, attorneys, etc. in explaining the estimation and repair process while negotiating fair settlements with repair facilities
Acting with initiative and passion, balancing decisiveness, and attention to detail, to drive results while working independently and under minimum supervision
Requires organizational and time management skills to complete field assignments in a timely and accurate manner (automobile travel up to 50%)
Must meet established Company standards regarding personal driving history and current license status to be eligible for position
Preferred
Advanced technical automotive repair training/certification
Bachelor's Degree
Body or mechanical repair facility management experience
Demonstrates intellectual curiosity by seeking out efficiencies through process improvement or technology
Take ownership of any process they can improve
Assumes positive intent in all interactions
Seeks growth within and beyond this role
Benefits
Competitive compensation
Flexibility to work from anywhere in the United States for most positions
Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
Medical, dental, vision, life, and pet insurance
401 (k) retirement savings plan with company match
Engaging work environment
Promotional opportunities
Education assistance
Professional and personal development opportunities
Company recognition program
Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more
Company
Mercury Insurance
Mercury Insurance has offered quality insurance for personal auto insurance to homeowners insurance to mechanical breakdown protection.
5001-10000 employees
H1B Sponsorship
Mercury Insurance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (23)
2023 (14)
2022 (15)
2021 (8)
2020 (13)
Funding
Current Stage
Public CompanyTotal Funding
unknown1985-11-29IPO
Leadership Team
T
Ted Stalick
SVP & CFO
V
Victor Joseph
President & Chief Operating Officer
Recent News
2026-01-16
2025-12-18
2025-12-04
Company data provided by crunchbase