Birge & Held · 2 months ago
Multi-Site Maintenance Operations Manager( Muti Family)
Burnsville, MN, US
Full-time
Onsite
Mid, Senior Level
$29.95/hr - $37.44/hr
3+ years expBirge & Held is a company dedicated to transforming communities through multifamily housing. The Multi-Site Maintenance Operations Manager will oversee maintenance operations across multiple properties, ensuring high standards of asset management and compliance with safety protocols.
Property ManagementReal Estate
Responsibilities
Oversee and support property-level Service Managers and maintenance staff across assigned B&H properties
Train, mentor, and evaluate maintenance team members; participate in hiring, coaching, and performance reviews
Foster a culture of safety, accountability, and high performance throughout the maintenance team
Develop, implement, and monitor preventive maintenance programs to reduce downtime and extend the life of community assets
Perform regular property inspections and audits to identify maintenance needs, safety risks, and improvement opportunities
Confirm accurate replacement of capital items, ensuring proper evaluation of repair vs. replacement decisions
Ensure standard response expectations are met: completion of work orders within 48 hours (excluding emergencies) and unit turns within five(5) working days, unless otherwise directed by the Operations Manager
Partner with Operations Managers to schedule and execute renovation and capital improvement projects
Monitor project timelines, budgets, and vendor performance to ensure timely and quality outcomes
Ensure all maintenance activities comply with OSHA regulations and local, state, and federal laws
Promote and enforce safe work practices across all maintenance operations
Manage vendor relationships and oversee third-party service providers, including those handling landscaping, HVAC, plumbing, and general maintenance
Ensure cost-effective use of vendors while adhering to property budgets and prioritizing quality and value
Maintain control of maintenance supply inventories and oversee procurement of tools, parts, and equipment
Ensure efficient and cost-effective supply usage across all communities
Provide after-hours support and respond to emergency maintenance needs across the portfolio as required
Ensure on-call responsibilities are distributed and covered across all communities appropriately
Track and report key maintenance performance indicators (KPIs), including work order completion times, budget adherence, and asset condition trends
Collaborate with leadership on improvement strategies and cost-saving initiatives
Perform on-site maintenance work as needed to support property functionality and address high-priority issues
Maintain grounds as necessary to ensure a clean, safe, and welcoming environment for residents and visitors
Assist with other B&H assets as needed to drive company-wide success
Qualification
Required
Strong leadership geared towards mentoring and leading maintenance teams
At least three (3) – five (5) years of demonstrated success in apartment maintenance
A minimum of 3–5 years of experience in HVAC or formal technical training in heating and air conditioning is required
EPA certification required for refrigerant handling, or willingness to obtain certification upon hire
Experience in residential property maintenance required
For positions that require travel between properties, a valid driver's license and reliable transportation are required
Working knowledge of OSHA standards and other environmental safety standards
Must be self-motivated, able to complete assigned tasks and can negotiate competitive pricing of supplies and contracted work
Provide your own hand tools including but not limited to power drills, impacts, and all non-powered hand tools
Able to operate all necessary tools to perform the essential functions of the position
Able to multi-task and prioritize work orders
Exhibit strong attention to detail
Able to perform at high levels in a fast-paced work environment and successfully adapt to changing priorities and work demand
Able to think logically to troubleshoot, analyze situations, and make sound business decisions
Able to lift, push, and pull up to 75 pounds
Able to perform a variety of duties in all types of weather
Preferred
HVAC certification, preferred
Smart phone preferred for work purposes
Benefits
Up to 20 days of PTO per year
14 holidays including a floating holiday and your birthday
Veterans Day as a paid day off
8 hours of Volunteer Paid Time Off (PTO) each year
Up to 3 weeks of paid parental leave
6 weeks of paid childbirth leave
Performance-based bonus of up to 12% of your base salary
Employee discounts at Birge & Held properties
Up to $25 in monthly gym membership reimbursements
401(k) plan that includes a competitive employer match
Company paid basic life insurance policy
Opportunity to elect supplemental life insurance
Long-Term Disability (LTD), Short-Term Disability (STD) and Critical Illness Insurance
Monthly phone stipend of up to $50
Tuition reimbursement program
Company
Birge & Held
Birge & Held is a private equity real estate investment firm, provides real estate investment, property management & construction services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Andrew Held
President & COO
Sarah (Lapp) Souers, MBA
Strategic Partnership Manager
Recent News
2025-07-04
2025-07-02
Business Wire
2025-05-17
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