InductiveHealth · 2 months ago
Director of Client Success
United States
Full-time
Remote
Director/Executive
7+ years expInductiveHealth is a market leader in software-as-a-service (SaaS) solutions for public health agencies, focused on stopping disease through technology. They are seeking an experienced Director of Client Success to lead their Client Success team, ensuring strong client relationships and driving renewals while managing contracts and identifying upsell opportunities.
Health CareInformation ServicesInformation Technology
Responsibilities
Leading, mentoring, and developing a team of Client Success Managers to drive client engagement, satisfaction, and retention
Establishing and executing strategies to drive client renewals, minimize churn, and identify upsell and expansion opportunities
Collaborating with client delivery, product, and support teams to ensure a seamless client experience and drive adoption of our solutions
Overseeing client contract management, including renewals, negotiations, and compliance
Partnering with internal teams and using internal solutions, Smartsheet/Salesforce/JIRA/etc., to maintain accurate client data
Monitoring key client success metrics and using data-driven insights to improve team performance and client outcomes
Acting as an escalation point for high-impact client concerns and ensuring timely resolution
Advocating for client needs within the organization to inform product development and service enhancements
Qualification
Required
7+ years of experience in Client Success, Account Management, Client Stewardship or a related field, with at least 3 years in an applicable leadership role
Proven track record of managing and scaling client success and/or account management teams, ideally in a SaaS or technology-driven environment
Strong leadership and people management skills, with experience overseeing a team of 5+ members
Expertise in client stewardship, client retention strategies, general knowledge of contract management and negotiations, and revenue growth initiatives
Excellent communication and relationship-building skills with both clients and internal stakeholders
Ability to analyze data and drive insights to enhance team performance and client outcomes
Experience working cross-functionally with Sales, Product, and Support teams
Proficiency in client success tools (e.g., Gainsight, Salesforce, or similar platforms)
Preferred
An understanding of government procurement processes and/or experience in public health and/or healthcare related industries is strongly desired
Benefits
Virtual first, remote organization and culture
Flexible Paid Time Off (PTO)
401(k) retirement plan with corporate matching
Medical, prescription, vision, and dental coverage (multiple plans based on your needs)
Short Term and Long Term Disability (for employee)
Life Insurance (for employee)
New Team Member support for home office setup
Company
InductiveHealth
InductiveHealth Informatics helps to keep people safe from infectious disease by solving complex public health technology problems for governments around the globe.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Matthew Dollacker
Executive Chairman of the Board of Directors
Recent News
Company data provided by crunchbase