BatteryJack Inc. · 1 month ago
Customer Service Representative and Claims Rep
Minooka, IL 60447
Full-time
Onsite
New Grad, Entry Level
$22/hr - $22/hrBatteryJack Inc. is seeking a Customer Service Representative to join their team. In this role, you will communicate with customers by email and phone to identify their needs, process requests, and provide clear and effective solutions.
BatteryConsumer ElectronicsE-CommerceSupply Chain Management
Responsibilities
Receive a high volume of inbound calls and emails
Identify the reason for the customer’s call, collect relevant information, and provide solutions
Refer to premade scripts for a variety of customer service topics
Use best practices in customer service techniques to develop rapport and build relationships with customers
File claims on damaged shipments
Accounts receivables
Qualification
Required
High school diploma/GED
Comfortable using computers and customer management software
Excellent phone and verbal communication skills
Understanding of active listening techniques
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively
Preferred
Previous experience as a Customer Service Representative or in a similar role
Benefits
401(k) matching
Bonus based on performance
Paid time off
Competitive Compensation
Paid Time Off and Vaction after 3 months
Career Growth Opportunities
Company
BatteryJack Inc.
Bigtime Battery & Electronics is always evolving to meet consumer needs. Our small family business has grown over the last 20+ years.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase