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Metropolitan Family Services · 1 day ago

Office Assistant

Wheaton, IL

Full-time

Onsite

Entry Level

$38K/yr - $43K/yr

2+ years exp

Metropolitan Family Services is a comprehensive human services agency that empowers families to thrive. They are seeking a full-time Office Assistant to join their DuPage Center Team, responsible for managing client interactions, maintaining records, and supporting staff in various administrative tasks.

Communities

Responsibilities

Greet staff, clients, and visitors professionally, following safety and compliance practices

Answer and direct phone calls, handling difficult or sensitive inquiries with professional judgment

Monitor and maintain electronic and physical records and client files, managing open and closed files and responding to record requests and subpoenas

Use intermediate skills to create and edit documents and reports with agency software

Manage client interactions per agency policies, including check-in/check-out, processing payments, obtaining signatures, and managing physical and electronic documents. Schedule appointments, arrange meetings, and make reminder calls to clients

Process account receivables, payables, and program billing as assigned

Make frequent contacts with community partners and vendors

Prepare information for dissemination with community partners or at events

Support direct service and administrative staff in agency-wide committees and initiatives, including site/community events

Set up, coordinate, and purchase items for site events as needed. Collaborate with leadership on additional needs for meetings and events, including taking minutes

Operate and troubleshoot office equipment, reporting issues to the IS Department

Order and maintain office supplies and process mail and packages

May travel to other MFS sites to serve as backup for support staff, training, or operational tasks

Work evening and weekend hours as needed

Other duties as assigned

Qualification

Office software proficiencyOrganizational skillsTime managementMultitaskingOffice experienceAutomated systems experienceDiscretionJudgmentDependabilityVerbal communicationWritten communicationInterpersonal skillsProblem-solving skillsAdaptabilityReliability

Required

High school diploma or equivalent education, required

2+ years of office experience, including automated systems experience, required

Excellent verbal and written communication skills

Intermediate proficiency in office software (e.g., MS Office and Outlook)

Effective interpersonal and problem-solving skills

Strong organizational and time management skills, with the ability to multitask effectively

Comfortable working independently in a fast-paced environment

Ability to interact appropriately with diverse clients and staff

Use discretion and judgment in handling sensitive situations

Learn new systems quickly, adapt to change, and take initiative

Adaptability, reliability, and dependability are essential skills

Satisfactorily pass all relevant screenings and criminal background checks

Preferred

Driving for work preferred with a personally owned vehicle

Benefits

Medical Coverage

Dental Coverage

Vision Coverage

Metropolitan Family Services contributions of $2,000 to individual, and $4,000 to family, HSA accounts, pro-rated to your benefits start date.

FREE General Medicine and Behavioral Health Teladoc services provided to all team members.

Ascensus 401K plan services with a 4% employer match, vested at 100% on day one of eligibility.

Company

Metropolitan Family Services

Metropolitan Family Services is a family social services company providing programs to help families in various communities. It is a sub-organization of Metropolitan Peace Initiatives.

Founded in 1857

Chicago, Illinois, USA

1001-5000 employees