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Ardmore Enterprises · 2 months ago

Team Coordinator, Supported Living and Personal Supports

Lanham, MD

Full-time

Hybrid

Mid Level

Ardmore Enterprises is seeking a Team Coordinator for Supported Living and Personal Supports. The role involves coaching and supporting direct support professionals (DSPs) to implement person-centered approaches while overseeing daily operations and ensuring quality support services for individuals.

Non-profit Organization Management

Responsibilities

Create a positive environment of assistance and supervision for direct support staff to enable the provision of positive, person centered supports to each person receiving services

Build strong relationships with each person served to help staff support their desired outcomes for the life they choose to live

Assist the Services Manager in the daily operations of the Supported Living and Personal Supports services

Provide regular reports/data to the Services Manager on staff accomplishments, challenges, quality enhancement initiatives, and personal outcomes accomplishments

Collaborate with all PCP Specialists, the LTSS Manager, other Managers and Directors, Nursing, Finance, and other administrative entities at Ardmore as assigned by the Services Manager to best support Ardmore’s person-centered service delivery

Support staff and oversee the completion and implementation of activity schedules that are based upon each person’s desired activities and in support of their Person-Centered Plan (PCP) outcomes and goals

Assist the Services Manager to conduct regular and ongoing evaluation of each person’s PCP, documentation accuracy, and progress toward the achievement of the staff’s support for each person’s desired outcome

Assist the manager with supervision and performance of the direct support staff

Participate in agency team meetings; represent the agency on committees or task forces; be on-call on a rotating basis as instructed by the Services Manager

Assist Human Resources and the Services Manager, with filling vacancies through interviewing, hiring, scheduling, documenting, training, and onboarding of all direct support staff in the Supported Living and Personal Supports services

Assist direct support staff in providing information and support for the annual Person-Centered Plan process

Monitor quality of support services

Serve as a liaison internally and to families of the people served and other involved stakeholders

Establish positive relationships with all applicable team members, including staff and managers, to create an environment of trust and respect

Assure that staff providing supports comply with DDA and Ardmore requirements for attendance and billing including UKG accuracy, time sheet oversight and approval, Electronic Visit Verification equipment use and accuracy, data base documentation and related compliance actions

Under the direction of the Services Manager participate in internal investigations of incidents and complete initial notifications of reportable incidents

Responsible for working direct shifts, in the event a DSP is unavailable for coverage during an emergency or staffing shortage

Attend annual and interim PCP meetings as needed

Other related duties as assigned

Qualification

Person-centered approachMeeting facilitationOralWritten communicationCustomer serviceDatabase managementTime managementStaff culture developmentTechnology proficiencyCreative thinking

Required

Ability to facilitate and coordinate meetings with people served, staff, families and involved stakeholders

Strong oral and written communication skills with proficiency in technology and aptitude to learn and use multiple electronic platforms for documentation

Excellent time management and customer service skills

Strong ability to think creatively and develop strong relationships and resources is required

Confidence and be comfortable working in the field independently

Strong computer skills to operate internal as well as external databases

Cultivate and maintain a strong and positive staff culture