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Chase · 1 month ago

Client Service Analyst

131 S Dearborn St, Chicago, IL, 60603, US

Full-time

Onsite

Entry Level

$58K/yr - $80K/yr

1+ years exp

Chase is an innovative company seeking a Client Service Analyst to deliver cutting-edge client solutions. The role involves collaborating with product, technology, and operations experts to analyze requirements, implement solutions, and ensure seamless project delivery while addressing client needs.

BankingFinancial Services

No H1B

Responsibilities

Collaborate with product, technology, and operations teams to deliver client solutions

Analyze requirements and perform testing for Remittance Edge and Receivables Online applications and facilitate issue resolution, user acceptance testing, and training for client implementations

Monitor and update assigned projects, addressing client and operational issues

Build profiles and transmissions for Receivables Operations, providing coding specifications

Interface with internal service partners and clients to scope needs and mitigate risks and implement and manage client solutions within specified timeframes

Provide support and training to team colleagues as needed

Coordinate with internal and external parties to ensure timely solution delivery and attend client meetings to review project progress and address concerns

Identify and escalate risks to minimize potential problems for clients and the business

Process client transactions accurately and efficiently, leveraging your developing knowledge of our products and services

Address client inquiries and troubleshoot issues, applying your understanding of our operating procedures and your developing skills in digital literacy and process automation

Participate in the end-to-end change management process, applying your beginning proficiency in change management to influence others and mitigate stakeholder impact

Qualification

Client relationship managementAnalytical skillsProblem-solving techniquesWindows environment proficiencyChange managementTransaction processingCultural intelligenceData literacyCybersecurity knowledgeCommunication skillsTime managementOrganizational skillsAttention to detail

Required

Bachelor's degree in Computer Science or equivalent work experience

Minimum of one year of experience in a similar role

Proficiency in using PC/Workstation in a Windows environment

Strong verbal and written communication skills with demonstrated analytical and logical thinking skills

Excellent time management, organizational, and planning abilities

Self-motivated with strong behavioral skills with attention to detail and client-focused mindset

Ability to build and maintain client relationships

Understanding of technical systems for managing client implementations

Knowledge or equivalent expertise in customer service operations, with a focus on transaction processing and troubleshooting

Demonstrated ability to establish productive working relationships with internal stakeholders, with a focus on driving mutually beneficial outcomes

Experience in using problem-solving techniques to identify and resolve issues, with a focus on improving operational efficiency

Preferred

Intermediate knowledge of line of business processes and procedures. And familiarity with business software applications

Experience in client relationship management and presentation skills

Ability to coordinate and manage internal and external parties for project delivery

Experience in facilitating issue resolution and user acceptance testing with strong understanding of risk identification and escalation processes

Proficient in leveraging AI/ML technologies and implementing automation tools to enhance client solutions, streamline processes, and improve efficiency and driving continuous and process improvement initiatives to ensure high-quality client experiences

Developing ability to apply cultural intelligence and data & tech literacy for effective engagement with diverse clients and innovative solutions

Beginning knowledge of cybersecurity best practices to protect client data, with developing skills in quantitative reporting for informed decision-making