BMC Software · 1 month ago
Lead Sales Operations Analyst
United States
Full-time
Remote
Senior Level
$112K/yr - $186K/yrBMC Software is a forward-thinking IT organization focused on enhancing enterprise IT through AI. The Lead Sales Operations Analyst will oversee strategic initiatives within the Customer Success Management Operations department, ensuring successful project execution and enhancing the overall customer experience by collaborating with cross-functional teams.
Cloud ComputingInformation ServicesInformation TechnologySoftware
Responsibilities
Lead cross-functional programs that drive operational efficiency, scalability, and performance across the Customer Success organization
Define and execute end-to-end program plans, including scope, timeline, resources, risks, and change management strategies
Partner with Customer Success, Finance, and Sales teams to align operational initiatives with business goals
Design and optimize internal processes, workflows, and tooling to support CS strategy and improve the customer lifecycle
Lead change management efforts to ensure successful adoption of new systems, processes, and capabilities within CS teams
Facilitate stakeholder communication, alignment, and collaboration across multiple levels of the organization
Drive the evaluation, implementation, and optimization of tools and technologies used by the Customer Success team
Conduct business analysis to inform operational decisions and surface insights from customer health, usage, and engagement data
Champion continuous improvement by identifying pain points, gathering feedback, and iterating on operational solutions
Utilize AI and productivity tools to enhance team productivity and efficiency
Qualification
Required
Proven experience in Program Management, Business Operations, or similar roles, preferably supporting Customer Success or Go-To-Market functions
Proven ability to lead complex, cross-functional programs from inception to execution
Strong understanding of change management principles and experience driving organizational adoption
Excellent analytical skills with a data-informed mindset; able to turn insights into actions
Proficiency with tools such as Salesforce, Gainsight, Tableau, Jira, or similar CS and analytics platforms
Effective communicator with experience working across various levels of stakeholders, from ICs to senior leadership
Process-oriented with a strong track record of operational excellence and continuous improvement
Highly organized and capable of managing multiple projects in a fast-paced environment
Familiarity with Customer Success metrics (e.g., NRR, churn, NPS, CSAT, time-to-value) and their operational impact
Company
BMC Software
BMC Software is a business service management platform offering cloud and IT management solutions for businesses.
Founded in 1980
5001-10000 employees
H1B Sponsorship
BMC Software has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (20)
2023 (24)
2022 (24)
2021 (21)
2020 (27)
Funding
Current Stage
Public CompanyTotal Funding
$750M2018-05-29Series Unknown
2018-05-29Acquired
2014-04-08Debt Financing· $750M
Leadership Team
Ayman Sayed
President and CEO
Ram Chakravarti
Chief Technology Officer
Recent News
womenentrepreneursreview.com
2025-12-19
2025-12-03
Company data provided by crunchbase