Lucid Software · 1 month ago
Billing Support Specialist
Salt Lake City, UT
Full-time
Hybrid
New Grad, Entry Level
0+ years expLucid Software is the leader in visual collaboration and work acceleration, helping teams see and build the future by turning ideas into reality. As a Billing Support Specialist, you will manage billing-related issues for users, ensuring their concerns are resolved while collaborating with various internal teams to enhance product offerings and streamline operations.
Artificial Intelligence (AI)Enterprise SoftwareMobile AppsSaaSSoftware
Responsibilities
Investigate and process customer requests for cancellation and refunds over email
Resolve customer concerns related to billing such as downgrades, duplicate charges, invoice changes, trial subscriptions, and declined payments
Research accounts in which payments have been posted and customer disputes activity
Communicate and follow up effectively with customers in a clear and timely manner
Develop a deep understanding of changing product offerings and account types and implement these changes into our billing processes
Manage technical issues by investigating and troubleshooting problems, escalating user issues, managing issue workflow and proactively identifying consumer needs
Collaborate with Marketing, Growth, UX, and other cross-functional peers on specific user-impacting issues and bugs
Qualification
Required
0-2 years practical work experience or a Bachelor's degree with a 3.0 cumulative GPA or higher
A strong sense of personal ownership and responsibility
Strong empathy for customers and an inherent desire to solve problems creatively
Excellent written communication skills to work successfully with customers and internally in ambiguous situations
Ability to work independently, cross-functionally, and on multiple initiatives at the same time with a proven record of driving results
Excellent analytical capabilities and problem-solving skills combined with sound business judgment in a fast-paced environment with evolving priorities
Detail-oriented, organized and a good team player
Preferred
Experience in a client-facing role, preferably in a customer support or consulting capacity
Technical aptitude and troubleshooting skills to identify and effectively escalate billing related issues
Company
Lucid Software
Lucid Software is a visual collaboration suite that helps teams implement an idea into reality and game-changing solutions.
1001-5000 employees
H1B Sponsorship
Lucid Software has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (18)
2024 (11)
2023 (33)
2022 (35)
2021 (22)
2020 (21)
Funding
Current Stage
Late StageTotal Funding
$670.36MKey Investors
Alkeon CapitalICONIQ GrowthSpectrum Equity
2021-06-24Secondary Market· $500M
2021-03-22Series E
2020-04-16Series D· $52M
Leadership Team
Ben Dilts
Chief Technology Officer
Brian Pugh
Chief Technology Officer
Recent News
TechBuzz News
2025-12-05
Company data provided by crunchbase