Cisco · 2 weeks ago
AI/ML Engineering Tech Lead - CX
San Jose, CA
Full-time
Onsite
Senior Level, Lead/Staff
$212K/yr - $276K/yr
5+ years expCisco's CX AI Incubation team is focused on building innovative AI solutions to enhance customer experience. The AI/ML Engineering Tech Lead will design and develop AI capabilities, collaborating with experts to create scalable AI models and applications that significantly improve customer engagement and operational efficiency.
Communications InfrastructureEnterprise SoftwareHardwareSoftware
Responsibilities
Contribute to the design and development of AI–ML based services collaborating with product management and engineering teams to deliver impactful, scalable AI solutions
Analyze data, develop, validate, and deploy machine learning models that drive measurable improvements in operational efficiency and automation
Build and fine-tune model architectures for natural language and perception-based tasks, applying best practices in model optimization and evaluation
Work with techniques such as transformer architecture, distillation, and reinforcement learning to improve model performance, scalability, and reliability
Support the training and fine-tuning of Large and Small Language Models (LLMs and SLMs) for domain- and task-specific applications
Collaborate on the development and deployment of AI agents and applications, ensuring responsible, safe, and explainable AI behavior
Stay current with emerging AI technologies and research to continuously improve solution quality and technical capability
Contribute to best practices in model development and deployment
Qualification
Required
Bachelor's in Computer Science, Machine Learning, Mathematics, Statistics, or related field with 7+ years of engineering experience, or Master's in Computer Science in a related field with 5+ years of engineering experience
Experience in Python, Java, C++, or similar languages, with experience in data analysis, model development, training, deployment, and evaluation using modern deep learning frameworks
Experience with Large Language Models (LLMs), Natural Language Processing (NLP), and Generative AI techniques
Lead, innovate, and deliver in fast-paced environments; known for collaborative decision-making, problem-solving, and effective cross-functional execution
Preferred
Experience with AI agent evaluation
Experience with Cisco networking and security technologies
Strong verbal and written communication skills; equally effective engaging with technical teams and senior business leaders
Excellent problem-solving skills, thinking outside of the box!
Benefits
Medical, dental and vision insurance
A 401(k) plan with a Cisco matching contribution
Paid parental leave
Short and long-term disability coverage
Basic life insurance
10 paid holidays per full calendar year
1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
Paid year-end holiday shutdown
4 paid days off for personal wellness determined by Cisco
16 days of paid vacation time per full calendar year
Flexible vacation time off program
80 hours of sick time off provided on hire date
Up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer
Annual bonuses subject to Cisco’s policies
Company
Cisco
Cisco develops, manufactures, and sells networking hardware, telecommunications equipment, and other technology services and products. It is a sub-organization of Cisco Press.
10001+ employees
H1B Sponsorship
Cisco has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1238)
2024 (1231)
2023 (1273)
2022 (2127)
2021 (1991)
2020 (1173)
Funding
Current Stage
Public CompanyTotal Funding
unknown1990-02-13IPO
Leadership Team
Chuck Robbins
Chair and CEO
Carl Solder
Chief Technology Officer - Cisco System Australia/New Zealand
Recent News
2026-01-12
2026-01-11
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