PHFM | Facilities Maintenance - Interior & Exterior Services · 1 month ago
Senior Operations Manager – Interior Facilities Services
Crowley, TX
Full-time
Onsite
Senior Level
5+ years expPHFM is an industry leader in facilities maintenance, seeking a Senior Operations Manager to lead a team and enhance client relationships. The role involves managing team performance, overseeing financials, and ensuring compliance with service level agreements while fostering a positive work environment.
Facilities Services
Responsibilities
Manage and lead a team of 2-5 direct reports
Determining training needs and schedules
Career pathing and developmental plans
Review team performance against Service level agreements with improving scores, analyzing trends
Work order management
Ensure work orders are completed each month are accurate and prepared for invoicing to assist in month end financing
Analyze volume trends
Ensure compliance with SLA requirements
Monitor and assist on escalated and or high visibility projects
Reviewing Key performance indicators and implementing SOPs
Assist when required on execution of work orders
Financials and Reporting
Executive reporting
Responsibility of account and assigned vertical-level finances
Track financial performance
Ensure adherence to billing terms and maximize profitability
Develop positive client relationships, oversee client escalations, and run client calls and Quarterly Business Review
Support department initiatives
Assist in work order and vendor partner negotiations
Assist in monitoring and/or executing after-hours tasks on evenings, weekends, and holidays as needed
Travel as required
Ability to prioritize tasks with overlapping and/or conflicting due dates
Performs other duties as required by leadership
Qualification
Required
Bachelor's degree or related experience
Minimum Of 5 Years Of Experience In Account Management
Previous management experience
Proven track record of managing and growing key accounts
Interior Facility Maintenance Hard Services Experience (plumbing, HVAC, general maintenance)
Experience with CMMS systems
Proficient in Microsoft Office and CRM software
Intermediate to advanced Excel skills necessary
Benefits
Medical, dental, vision, Short-Term Disability, Long-Term Disability, Life Insurance and additional voluntary plans.
401(k) Retirement Plan with company match.
PTO, 11 Company Holidays and Paid Parental Leave
Wellness activities and an onsite gym
Ongoing professional development and continuing professional education.
Company
PHFM | Facilities Maintenance - Interior & Exterior Services
PHFM is a national facilities maintenance company delivering interior and exterior services to multi-location businesses across retail, restaurants, banking, healthcare, education, industrial, hospitality and more industries.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase