University of Colorado · 1 month ago
Healthcare Experience Program Manager
Colorado, United States
Full-time
Hybrid
Mid, Senior Level
$80K/yr - $102K/yr
4+ years expThe University of Colorado Anschutz Medical Campus is a leading public education and research facility in healthcare. The Healthcare Experience Program Manager is responsible for enhancing patient, staff, and provider experiences through data analysis, program coordination, and training initiatives to foster a culture of service excellence.
EducationHigher EducationUniversities
Responsibilities
Lead and coordinate programs to improve patient and family experience across Community Practice clinics
Analyze patient feedback and Epic data to identify trends and opportunities for improvement
Partner with leadership to define outcome measures and develop transparent benchmarking tools
Respond to escalated concerns with empathy and ensure timely resolution
Communicate results and actionable strategies to drive service excellence and patient-centered care
Collaborate with leadership to build a culture of respect, accountability, and teamwork
Manage and analyze staff and provider engagement surveys to inform improvement efforts
Develop and implement action plans that enhance workplace culture and well-being
Coordinate recognition and team-building activities that foster belonging and collaboration
Support psychologically safe work environments where all staff feel valued and supported
Develop and deliver training on patient experience, communication, service recovery, and de-escalation
Partner with the Manager of Education & Compliance to design and improve new hire orientation
Facilitate workshops that strengthen empathy, communication, and customer service skills
Evaluate training effectiveness using participant feedback and outcome data
Provide coaching and educational resources to promote consistency in service excellence
Participate in strategic planning and integration of new programs across clinics
Lead project management activities to advance patient and staff experience outcomes
Analyze and report experience data for leadership and quality improvement initiatives
Represent the division on committees and community partnerships supporting quality and engagement
Demonstrate professionalism, adaptability, and accountability in a dynamic healthcare environment
Qualification
Required
A bachelor's degree in healthcare administration, public health, nursing, business, psychology, organizational development, or a related field
Four (4) or more years of experience in a healthcare or customer service environment, including patient or client interaction, service recovery, and supervision or leadership responsibilities
Must be able to travel to alternate locations assigned
Must be able to work in person
Preferred
Master's degree in healthcare administration, nursing, business, organizational leadership, or related field
Experience in a healthcare setting focused on patient experience, quality improvement, staff engagement, or customer service excellence
Experience with Epic reporting and dashboards, NRC Health or other patient experience survey platforms, and workforce or engagement survey tools
Experience designing, delivering, and evaluating training programs related to communication, service recovery, or de-escalation
Experience with NRC, Press Ganey, HCAHPS, or comparable experience frameworks
Certification or formal training in Lean, PDSA, Six Sigma, or other process improvement methodologies
Benefits
Medical: Multiple plan options
Dental: Multiple plan options
Additional Insurance: Disability, Life, Vision
Retirement 401(a) Plan: Employer contributes 10% of your gross pay
Paid Time Off: Accruals over the year
Vacation Days: 22/year (maximum accrual 352 hours)
Sick Days: 15/year (unlimited maximum accrual)
Holiday Days: 10/year
Tuition Benefit: Employees have access to this benefit on all CU campuses
ECO Pass: Reduced-rate RTD Bus and light rail service
Company
University of Colorado
University of Colorado offers higher education and serving as the catalysts in business, arts, health, and community growth.
10001+ employees
H1B Sponsorship
University of Colorado has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (184)
2024 (124)
2023 (163)
2022 (115)
2021 (86)
2020 (95)
Funding
Current Stage
Late StageTotal Funding
$0.5MKey Investors
US Department of EnergyUS Department of Commerce, Economic Development Administation
2023-07-27Grant
2023-01-26Grant
2021-04-06Grant· $0.5M
Leadership Team
Richard Schulick
Professor and Chair of Surgery
Recent News
Sports Business Journal
2025-12-28
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