ServiceNow · 1 month ago
Principal Technical Consultant – ServiceNow DevOps & Integrations (Hybrid TC/BPC)
Orlando, FL
Full-time
Hybrid
Lead/Staff
8+ years expServiceNow is a global market leader in innovative AI-enhanced technology, empowering organizations to work smarter and faster. The Principal Technical Consultant will lead customers through their DevOps transformation journey, ensuring that solutions are technically sound and strategically impactful while mentoring teams to build long-term capabilities.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Lead customer workshops to define DevOps strategy, governance, and process alignment with enterprise objectives
Architect, design, and implement DevOps Change Velocity, CI/CD pipeline integrations, and end-to-end toolchain orchestration (e.g., GitHub, GitLab, Jenkins, Azure DevOps, Jira)
Drive adoption of configuration-over-customization approaches to reduce technical debt and increase agility
Translate business outcomes into epics and user stories with clear acceptance criteria
Define and implement KPIs, metrics, and maturity models to measure DevOps adoption and success
Serve as a trusted advisor to executives, providing best practice, adoption frameworks, and transformation recommendations
Oversee technical and process deliverables across multiple workstreams, ensuring solutions are scalable, secure, and performant
Mentor and coach consultants, partners, and customer teams to build long-term DevOps and ITSM capability
Contribute to reusable assets, frameworks, and thought leadership that scale ServiceNow DevOps across the ecosystem
Qualification
Required
8+ years of ServiceNow experience across ITSM and DevOps workflows
Proven expertise in DevOps Change Velocity, pipeline integrations, and enterprise toolchains
Strong experience in integrations (REST, SOAP, APIs, Webhooks)
Familiarity with DevOps methodologies, Agile, ITIL v4, and enterprise operating models
Excellent facilitation skills with executives and stakeholders
Strong communication, leadership, and mentoring abilities
ServiceNow certifications including Administrator, CIS-DevOps, and CIS-ITSM
Preferred
ITIL v4 Managing Professional or Strategic Leader preferred
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
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