Apply on Employer Site

10x Genomics · 15 hours ago

IT Support Engineer

Pleasanton, CA

Full-time

Onsite

Mid Level

$105K/yr - $142K/yr

3+ years exp

10x Genomics is committed to accelerating our understanding of biology, and they are seeking a dedicated IT Support Engineer to join their Client Technologies Team. The role involves providing technical support to users, managing incident lifecycles, and collaborating with other teams to ensure efficient operations.

Biotechnology

H1B Sponsor Likely

Responsibilities

Provide day to day technical support to users (onsite and remote), assisting them with their workstations, laptops, productivity software, and audio/visual systems

Provide white-glove support for our executive leadership when necessary

Provide A/V support for our conference rooms and webinars

Manage incident lifecycle through our ticketing systems (Asana/ServiceNow), ensuring accurate documentation, timely communication, and adherence to SLAs

Conduct hardware diagnostics, repair, and replacement for desktop computers, laptops, and peripherals

Collaborate with other teams to provide technical and customer support

Deploy, configure, and maintain standardized corporate images and software packages using MDM tools (Microsoft Intune, Kandji)

Develop and maintain clear, up-to-date documentation (Knowledge Base articles, process guides) for complex troubleshooting procedures

Qualification

IT Support ExperienceWindowsMacOS SupportSaaS Environment SupportA/V SupportIncident ManagementMDM ToolsAnalytical Problem-SolverPrioritizationExceptional CommunicationCustomer Focus

Required

3 years of hands-on IT Support/system administration experience

3 years supporting and provisioning Windows and macOS devices

Experience supporting a large SaaS environment (Okta, Google Workspace, Zoom, Slack, Kandji, Intune, etc)

Experience administering Okta, Zoom, and/or Google Workspace

Experience with A/V support (ie. conference rooms, webinars, etc)

Preferred

Exceptional Communication: Must be able to clearly articulate complex technical problems and solutions to both highly technical and non-technical users (verbal and written)

Customer Focus and Empathy: Proven ability to remain patient, calm, and professional while assisting highly frustrated or anxious end-users

Analytical Problem-Solver: A methodical, logical approach to troubleshooting, with the determination to identify the root cause of an issue rather than just applying quick fixes

Prioritization: Ability to effectively manage and prioritize a dynamic workload of high-priority incidents and assigned projects

Benefits

10x’s equity grants

Comprehensive health and retirement benefit programs

Annual bonus program

Sales incentive program

Company

10x Genomics

Glassdoor3.5

Cells are the basic unit of life.

Founded in 2012

Pleasanton, California, US

1001-5000 employees

http://10xgenomics.com

H1B Sponsorship

10x Genomics has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (41)

2024 (40)

2023 (35)

2022 (52)

2021 (34)

2020 (16)