Detroit Land Bank Authority · 1 month ago
Customer Service Representative III
Detroit, MI
Full-time
Onsite
Entry, Mid Level
$18.41/hr - $24.86/hr
2+ years expDetroit Land Bank Authority is dedicated to revitalizing the city by returning blighted properties to productive use. They are seeking a Customer Service Representative III to assist customers with inquiries and provide solutions, ensuring excellent customer service and support for community development efforts.
AssociationFinancial Services
Responsibilities
Service customers via telephone, email, web or in person interactions
Process customer inquiry by gathering required information to provide an appropriate solution and providing follow up if required to ensure resolution
Input customer inquiry and required detailed information into Salesforce
Answer inquiries by clarifying client needs; researching, locating, and providing answers to inquiries, and fulfilling request
Escalate customer inquiry to Customer Service Team Lead when situation arises that requires management intervention
Demonstrate excellent customer service standards with every customer interaction
Assists the Customer Service Team Lead with mentoring and training new employees
Qualification
Required
Associate's Degree in Business or equivalent experience
At least one (2) years' experience in customer service
Must understand and have used basic accounting principles and math
Effective at building positive relationships with customers, staff, peers, management, and key stakeholders
Effective communication and conflict resolution skills
Must be mission-driven individual with high personal integrity and a commitment to public servicing City of Detroit residents
Excellent time management skills and ability to multi-task
Demonstrated teamwork
Must be highly flexible and ability to work in a dynamic service environment
Proficient utilizing Microsoft Office Suite and Salesforce
Preferred
Relevant certifications in customer service or clerical fields
Benefits
Paid Holidays, Sick Days & CTO
Health Benefit: Medical/Blue Cross Blue Shield, vision, dental, EAP and short-term disability
Free Parking
Complimentary Beverages (water, tea, coffee etc.)
Retirement Savings Plan (457-B)
Certification reimbursement/ License renewal reimbursement
Company
Detroit Land Bank Authority
The Detroit Land Bank Authority is a public authority dedicated to returning Detroit’s vacant, abandoned, blighted and foreclosed property to productive use.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$0MKey Investors
Union Home Mortgage Foundation
2024-04-18Grant· $0M
Leadership Team
Reginald Scott
Chief Financial Officer
Company data provided by crunchbase