Helpdesk Coordinator jobs in United States
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Howard University · 1 month ago

Helpdesk Coordinator

positionDC-Baltimore Area
timeFull-time
remoteHybrid
seniorityMid Level
money$65K/yr - $75K/yr

Howard University is committed to hiring qualified candidates that contribute to its overall mission. The System Administrator/Helpdesk Coordinator is responsible for planning and implementing Faculty Success, providing training and support to faculty, and supervising helpdesk and training staff.

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H1B Sponsor Likelynote

Responsibilities

Develop data solutions to support unit goals and serve as a point of contact for faculty support
Mine, process, and summarize data for Faculty Affairs and Faculty Development activities and initiatives
Convert data into readily understood insights to lead to informed decisions
Develops and maintains proficiency in relevant software and databases to effectively serve as a resource in each unit for data sourcing
Ensures data quality and integrity
Confer with and advise staff, faculty, and others to provide technical advice, problem-solving assistance, and answers to questions
Refer unfamiliar issues to appropriate department personnel
Perform other related duties as assigned

Qualification

Data analysisSoftware proficiencyTechnical supportSupervisory skillsCommunication skills

Required

Advanced Skills in software applications (MSWord, Excel, PowerPoint)
Responsible for planning and implementing Faculty Success
Providing training and support to faculty across schools and colleges
Supervising other helpdesk and training staff
Developing data solutions to support unit goals
Mining, processing, and summarizing data for Faculty Affairs and Faculty Development activities
Converting data into readily understood insights
Developing and maintaining proficiency in relevant software and databases
Ensuring data quality and integrity
Providing technical advice, problem-solving assistance, and answers to questions

Benefits

Health & Wellness: Comprehensive medical, dental, and vision insurance, plus mental health support
Work-Life Balance: PTO, paid holidays, flexible work arrangements
Financial Wellness: Competitive salary, 403(b) with company match
Professional Development: Ongoing training, tuition reimbursement, and career advancement paths
Additional Perks: Wellness programs, commuter benefits, and a vibrant company culture

Company

Howard University

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Howard University is a federally chartered, private, coeducational, and nonsectarian university.
dateFounded in 1867
location
Washington, District of Columbia, USA
people-size5001-10000 employees
web-link
http://www.howard.edu

H1B Sponsorship

Howard University has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (34)
2023 (31)
2022 (29)
2021 (14)
2020 (12)

Funding

Current Stage
Late Stage
Total Funding
$29.9M
Key Investors
Gilead SciencesAmerican Academy of Orthopaedic SurgeonsNational Endowment for the Humanities (NEH)
2024-02-27Grant
2023-12-01Grant· $0.02M
2023-01-10Grant· $0.15M

Leadership Team

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Ta-Nehisi Coates
Sterling Brown Endowed Chair, Department of English

Recent News

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Here's How Howard University Is Expanding AI Pathways For HBCU Students
2025-12-17
Buyouts
Howard University’s former president: Endowment undaunted by market constraints in private assets ramp-up
2025-12-17
Howard University
Howard University Receives $10M Gift from Lilly Endowment to Support Efforts to Advance Over 155 Years of Black Theological Education
2025-12-02
Company data provided by crunchbase