You.com · 4 weeks ago
Engagement Manager
United States
Full-time
Remote
Mid, Senior Level
$155K/yr - $210K/yrYou.com is an AI-powered search and productivity platform dedicated to creating the most helpful search engine in the world. The Professional Services Engagement Manager will oversee the implementation of enterprise SaaS solutions, acting as the primary coordinator for multiple projects and ensuring alignment with customer objectives.
Artificial Intelligence (AI)ChatbotGenerative AIInformation TechnologyInternetSearch Engine
Responsibilities
Manage 3-5 concurrent customer implementation projects, ensuring timelines are met and deliverables are achieved
Play a role in the presales workshops necessary to define, scope, and SOW this work with prospects
Act as the central point of contact between customers, engineers, and internal teams to maintain alignment and communication
Track project milestones and proactively identify and mitigate risks to ensure successful outcomes
Set and manage clear expectations with customers regarding project scope, timelines, and deliverables
Build and maintain trust with customers by providing consistent updates and addressing concerns promptly
Serve as a trusted advisor, ensuring customers are empowered to meet their business objectives
Possess a high-level understanding of Generative AI and Private RAG concepts to field technical questions and provide context to customers
Complete all 3 level of Generative AI / You.com certifications through our Inversity learning platform
Collaborate with engineering and product teams to ensure technical requirements align with customer needs
Translate technical details into actionable plans and ensure customers understand the implications of decisions
Partner with engineers, product teams, and customer success managers to deliver high-quality implementations
Facilitate smooth handoffs between presales, implementation, and post-sales teams
Provide feedback to Product and Engineering teams based on customer insights to improve solutions and services
Qualification
Required
Proven experience managing multiple concurrent projects, particularly in a SaaS or enterprise software context
Strong organizational and time management skills to keep projects on track and stakeholders aligned
Ability to balance competing priorities and resolve conflicts effectively
An innovative mindset. This is a fast moving pace company with frequent evolutions
Familiarity with Generative AI, Private RAG, and related technologies, with the ability to communicate technical concepts clearly
Experience working with enterprise customers on technology-driven implementations
Exceptional communication and interpersonal skills, with the ability to engage technical and non-technical audiences
Proven ability to build strong relationships with customers and internal teams
Comfortable navigating challenging conversations to manage expectations and drive consensus
Strong analytical skills to anticipate and address potential challenges during implementation
Adept at driving results and ensuring customer satisfaction under tight deadlines
Possess a high-level understanding of Generative AI and Private RAG concepts to field technical questions and provide context to customers
Complete all 3 level of Generative AI / You.com certifications through our Inversity learning platform
Benefits
Hubs in San Francisco and New York City offering regular in-person gatherings and co-working sessions
Flexible PTO with U.S. holidays observed and a week shutdown in December to rest and recharge
A competitive health insurance plan covers 100% of the policyholder and 75% for dependents
12 weeks of paid parental leave in the US
401k program, 3% match - vested immediately
$500 work-from-home stipend to be used up to a year of your start date
$1,200 per year Health & Wellness Allowance to support your personal goals
The chance to collaborate with a team at the forefront of AI research
Company
You.com
You.com is a personalized AI search engine that delivers customized recommendations and allows natural conversation with its AI chatbot.
Founded in 2020
51-200 employees
H1B Sponsorship
You.com has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (6)
2023 (3)
2022 (4)
Funding
Current Stage
Growth StageTotal Funding
$195MKey Investors
Cox EnterprisesRadical VenturesMarc Benioff
2025-09-03Series C· $100M
2024-06-17Series B· $50M
2022-07-14Series A· $25M
Leadership Team
Richard Socher
CEO
Bryan McCann
Cofounder | CTO
Recent News
2026-01-18
Norwest
2025-12-30
2025-11-03
Company data provided by crunchbase