Apply on Employer Site

NISA Investment Advisors, LLC · 1 week ago

Application Support Manager, Information Technology

St Louis, MO

Full-time

Onsite

Mid, Senior Level

5+ years exp

NISA Investment Advisors, LLC (NISA) offers customized investment solutions for institutional clients and is seeking an Application Support Manager. This role involves leading the application support team to ensure the stability and performance of critical business applications, managing production support, and driving continuous improvement initiatives.

BankingCrowdfundingFinancial Services

H1B Sponsor Likely

Responsibilities

Lead and mentor a team of Support Analysts, fostering a culture of collaboration and accountability

Oversee escalated production support issues, ensuring timely resolution and minimal business disruption

Organize incident response as needed and communicate status to multiple stakeholders

Drive root cause analysis and implement strategies to reduce recurring issues

Collaborate with business stakeholders to analyze use cases and design workflow and integration solutions

Ensure accurate and up-to-date internal documentation and runbooks for support processes

Provide performance metrics, trend analysis, and management reporting

Manage on-call rotation schedules and provide leadership during critical incidents

Act as an escalation point for complex or high-priority incidents, coordinating responses across teams

Maintain compliance with IT policies, security standards, and regulatory requirements

Qualification

IT support managementRelational databasesProblem solvingSQLMultitaskingFinancial instruments knowledgeCommunication skillsFlexibility

Required

Bachelor's degree in Information Technology, Computer Science, or related field

5+ years of IT experience, including at least 2 years in a leadership role

Experience managing IT support teams

Excellent problem solving and troubleshooting skills

Proficient knowledge of relational databases and SQL

Strong written and verbal communication skills with the ability to interact and correspond with internal clients and business teams

Motivated self-starter with the ability to learn new skills rapidly

Demonstrated ability to be flexible with changing priorities and requirements

Ability to manage multiple tasks and deadlines

Familiarity with runbook-oriented support and creating/maintaining knowledge documentation

Preferred

Working knowledge of basic financial instruments and markets preferred

Previous professional experience in the financial services sector is a plus

Benefits

Health, dental, vision and life insurance options

Paid time off

A competitive retirement plan

Onsite cafeteria

Fitness center

A health and wellness program

An educational assistance program

Company

NISA Investment Advisors, LLC

Glassdoor3.6

NISA Investment Advisors is a financial services company in St. Louis, Missouri.

Founded in 1994

St Louis, Missouri, USA

201-500 employees

http://nisa.com

H1B Sponsorship

NISA Investment Advisors, LLC has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2022 (1)