First Guaranty Bank · 2 months ago
Credit Card Specialist
Hammond, LA
Full-time
Onsite
Entry Level
1+ years expFirst Guaranty Bank is committed to serving the banking needs of local communities and values its employees as its greatest asset. The Credit Card Specialist is responsible for handling customer inquiries, processing credit card applications, and ensuring compliance while providing excellent customer service.
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Responsibilities
Process credit card applications, coordinate with the Credit Department for approvals, and ensure all required documentation is completed and cards are ordered
Answer inbound and make outbound calls to assist customers with credit card transactions, providing excellent customer service and resolving errors over the phone in compliance with regulations
Balance daily reports and internal accounts
Pull and review past-due reports weekly, submit findings to the Special Assets Department, and collaborate with the team to resolve delinquent accounts
Work with the Marketing Department to ensure all credit card rate updates and application changes are accurately communicated and implemented
Post all credit card payments via on credit card processor system (currently Client Link)
Provide any maintenance on credit card processor system including lost/stolen cards, reissues, etc
Adhere to BSA/AML policy and all other bank policies
Other duties and responsibilities as may be assigned by supervisor
Qualification
Required
At least 1 year of previous banking experience required
High school diploma or equivalent required
Excellent verbal, written, and customer service communication skills
Must be able to multi-task and work in a fast-paced environment
Benefits
Medical
Dental
Vision
Basic life/AD&D insurance
Prescription drug benefits
Long term disability
Salary continuance (short-term disability)
Paid holidays
Paid vacation and sick leave
Tuition reimbursement program
401k
Section 125 cafeteria plan
Opportunity to earn FGB stock grants
Company
First Guaranty Bank
First Guaranty Bank is a community oriented savings bank.
201-500 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2015-11-12IPO
Leadership Team
Coby Pennington, CISSP, CCSP
Chief Information Security Officer
Desiree Simmons, CFMP
Chief Administrative Officer
Recent News
MarketScreener
2025-08-25
2025-02-26
2023-11-08
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