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Stage 4 Solutions · 2 months ago

Microsoft Dynamics 365 CE CRM Developer (Hybrid - Middletown, PA)

Middletown, PA

Contract

Hybrid

Senior Level

$85/hr - $89.33/hr

5+ years exp

Stage 4 Solutions Inc is seeking a Microsoft Dynamics 365 CE CRM Developer to configure and develop the Client's Microsoft CE CRM system. The role involves collaborating with technical leads and project managers to ensure successful project delivery and optimizing Dynamics 365 CE solutions.

AdvertisingConsultingManagement ConsultingMarketing

Growth Opportunities

Responsibilities

Configure and develop the PTC's Microsoft CE CRM system based on the functional and technical tasks developed as part of an Agile Backlog process

Collaborate with technical leads, project managers, and other stakeholders to ensure successful project delivery

Work closely with and be a member of a team led as assigned by the PTC to implement solutions as defined

Support the Function Lead in defining functional requirements for integrating Dynamics 365 CE with Contact Center applications, self-service portals, SAP, and payment gateways

Ensure the seamless integration, best-in-class performance, and efficient data flow across systems

Support the development of training programs for end-users to ensure effective use of Dynamics 365 CE solutions

Promote user adoption through effective change management and support

Provide ongoing support and optimization for Dynamics 365 CE solutions

Identify and implement improvements to enhance system functionality and user experience

Configure Dynamics 365 CE applications to meet specific business requirements

Configure Dynamics 365 Customer Service functionality, including Channels, Workstreams, Unified Routing, etc., for Omnichannel features

Work with technical teams to ensure customizations and integrations are aligned with functional needs

Build and work with Continuous Integration and Continuous Delivery Pipelines and operate within Application Lifecycle Management best practices, PTC Standards, and PTC Software Development Lifecycle documentation

Develop and maintain a productive working relationship with technology staff, business owners, project sponsors, vendors, and key clients

Lead and participate in project team activities for system work efforts related to enterprise systems

Work independently to accomplish the tasks and duties assigned

Adhere to and follow all PTC standards, policies, and procedures

Utilize various software and/or technology tools to perform job duties

Perform tasks and other duties as assigned by the PTC

Fully document all created work associated with this position, including technical and functional designs and diagrams, test plans, test scripts, impact analysis reports, lessons learned, best practices for others to follow, plus any other documentation as required by the PTC. This documentation shall follow the format and/or templates as instructed by the PTC

Qualification

Dynamics 365 CE developmentDynamics 365 Customer ServiceIntegration with back-office systemsAgile development methodologiesMicrosoft Office 365Contact Center applicationsUser managementConfigurationCustomizationContinuous Integration/DeliveryDocumentation skillsSoft skills

Required

5+ years' experience in developing and configuring business applications within the MS Dynamics 365 CE CRM landscape

Deep understanding of Dynamics 365 CE capabilities, including Dynamics 365 Customer Service, customization, configuration, and user management

Strong knowledge of Contact Center applications (e.g., Telephony & IVR-based solutions), self-service web portals, and native mobile applications

Requires advanced knowledge of Dynamics 365 CE functionalities and a proven track record of successfully delivering at least 2 Dynamics CE implementation projects for high-volume contact centers

3+ experience configuring Dynamics 365 Customer Service functionality, including Omnichannel, Unified Routing, etc

Hands-on experience with integrating Dynamics 365 CE with back-office systems (e.g., ERP) and payment gateways

Familiarity with Agile development methodologies

Proficient in Microsoft Office 365 suite (Teams, Word, Excel, PowerPoint) and Microsoft ADO Testing Module

Bachelor's degree in business management or information systems

Dynamics 365 Fundamentals (MB-910)

Microsoft Power Platform + Dynamics 365 Core (MB-200)

Power Platform App Maker Associate (PL-100)

Dynamics 365 Customer Service Functional Consultant Associate (MB-230)

Power Platform Developer Associate (PL-400)