ePromos Promotional Products · 1 month ago
Manager, New Business & Client Implementation
United States
Full-time
Remote
Mid, Senior Level
$80K/yr - $100K/yr
4+ years expePromos Promotional Products is seeking a Manager for New Business & Client Implementation who will lead the onboarding and implementation of new enterprise clients. This role focuses on conducting need-based analysis, scoping solutions, and ensuring a seamless transition from business development to active operations while delivering exceptional client experiences.
AdvertisingApparelE-CommerceFashionMarketingProduct Design
Responsibilities
Partner with Business Development to understand client needs and expectations and define the scope of solutions we will be implementing prior to contract execution
Lead and oversee the full lifecycle of new client program onboarding from business development through successful site launch to ensure a successful operational launch
Design and implement best-in-class onboarding frameworks and project management standards that support rapid scaling and consistent delivery quality
Coordinate all internal teams including Merchandising, Creative, Technology, Operations, and Customer Service to ensure deliverables are met on time and align with client objectives
Serve as the primary point of contact for executive-level client stakeholders throughout the implementation process, providing clear communication and milestone updates during the implementation process
Partner with Business Development and Executive Leadership to support governing agreement process (MSA, SOW’s) and ensure alignment with operational capabilities
Develop and maintain onboarding frameworks, training materials, and process documentation to ensure seamless transition to BAU
Identify process improvements and automation opportunities to increase efficiency and reduce time-to-launch
Track implementation KPIs, monitor client satisfaction, and drive continuous improvement initiatives based on feedback and analytics
Ensure compliance with data security, regulatory, and platform governance standards
Collaborate with Technology and Operations to ensure systems, integrations (e.g., eCommerce platforms, Coupa, ERPs), and workflows are properly configured to support the client program
Qualification
Required
Proven experience managing large-scale-commerce implementations, punchout and/or catalog launches
Exceptional project management, organizational, communication, and stakeholder management skills
Demonstrated ability to lead cross-functional teams in a fast-paced, client-facing environment
Proficiency in the Jira project management tool and NetSuite CRM systems
Bachelor's degree in business, Marketing, Technology, or a related field
4+ years of experience in client implementation or onboarding roles, with at least 2 years in a leadership capacity
Preferred
Experience in B2B or B2C commerce operations, supply chain, or digital retail environments
Certification in project management (PMP, PMP-ACP, or equivalent)
Benefits
Competitive Compensation Package
Medical, Dental, Vision, Life and Ancillary product options
HSA and FSA
Traditional and Roth 401(k) with employer matching contributions
Paid Time Off with Holidays
An engaging work life with life balance
Growth opportunities
100% remote workforce
Company
ePromos Promotional Products
ePromos was founded in 1998 with the intent to disrupt the 100-year-old promotional products industry through innovation and technology.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jeff Pinsky
Executive Vice President/Co-Founder
Company data provided by crunchbase