Apply on Employer Site

INSURICA · 1 month ago

IT Systems Administration Manager

Oklahoma City, OK

Full-time

Onsite

Senior Level

5+ years exp

INSURICA, Inc. is seeking an IT Systems Administration Manager to lead the team managing and maintaining their multi-location IT infrastructure. The role involves supervision of staff, systems administration duties, and ensuring the reliability, security, and performance of IT systems at an enterprise scale.

CommunitiesFinancial ServicesInsurance

Senior Management

Responsibilities

Provide supervision to all assigned colleagues, including cross-training, performance management, training and development, coaching, and disciplinary action

Monitor and evaluate the efficiency and quality of staff production, to ensure excellent internal and external customer satisfaction; proactively address, resolve, and monitor staff issues, demonstrating and fostering good morale within the department

Provide a confident, collaborative, and consistent leadership presence, demonstrating a positive outlook and motivating employees by promoting individual excellence and achievement, as well as a team concept; develop team goals and strategies in alignment with organizational objectives

Manage resource allocation, projects, and schedules for the team

Serve as the escalation point for difficult systems situations, providing direction and coaching, intervening where warranted

Evaluate, update, and report on systems issues, workflow, staff, etc.; develop workflow, policies, and procedures related to the systems administration function and implement and monitor changes within the department, addressing any problem areas with staff; ensure team adherence to agency policies and procedures, best practices, and security standards

Manage and provide administration, configuration, and maintenance of Microsoft Azure, Active Directory, Intune, O365, SharePoint, Teams, and other core technologies

Perform system upgrades, planning, testing, and coordinating across all locations

Ensure the effective operation and security of storage area networks, Microsoft Azure, and VMware virtual infrastructure

Oversee data integrity and backups, ensuring comprehensive disaster recovery plans are in place

Maintain security measures to protect against unauthorized access and data breaches

Oversee the health of the data center and critical systems, responding to hardware and software failures as they arise

Create and maintain comprehensive documentation for departmental processes, system configurations, and procedures

Ensure 24/7 coverage for critical system support, including participating in an on-call rotation as needed

Collaborate with external vendors and service providers to optimize technology solutions and resolve escalated issues

Plan and manage budgets for IT systems and infrastructure-related expenses

Perform all actions relating to customers and companies in a manner that will avoid issues involving potential errors and omissions

Participate in seminars and other training to maintain required licenses and for knowledge and skill development

This job description is intended to describe the level of work required of the person performing the position. Essential functions are outlined; however, other duties may be assigned, as needs arise, or as required to support the essential functions. Specific performance objectives may be developed each year to measure the performance of the tasks and functions listed in this job description

Qualification

Microsoft AzureAmazon Web ServicesNetwork AdministrationSecurity AdministrationData IntegrityDisaster RecoveryProject ManagementAnalytical SkillsVendor ManagementMicrosoft OfficeLeadershipProblem-SolvingDocumentation

Required

5 – 7 Years of previous IT systems administration experience, with a focus on the specified technologies

2 – 4 Years of previous supervisory/managerial or leadership experience within an IT department

Bachelor's Degree, in Information Technology, Computer Science, or a related field

Demonstrated excellence in technology management, strategic planning, and operational execution

Demonstrated proficiency in network and security administration practices

Strong analytical, problem-solving, and project management skills, with the ability to influence others

Excellent PC skills, with a focus on the Microsoft Office suite of products (Excel, Word, Outlook, Teams, etc.), as well as Microsoft Azure, Amazon Web Services, storage area networks, firewalls, TCP/IP networks, and VoIP systems