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ALO · 16 hours ago

Director of Returns Logistics

Las Vegas, NV

Full-time

Onsite

Director/Executive

$160K/yr - $190K/yr

8+ years exp

Alo Yoga is committed to mindful movement and is seeking a strategic and operationally minded Director of Returns Logistics to lead their returns management function. This role involves overseeing domestic returns operations and collaborating with third-party logistics providers to enhance the customer returns experience and maximize resale opportunities.

ApparelFashionTextiles

Responsibilities

Lead the end-to-end returns process for domestic operations, ensuring timely and accurate handling of returned merchandise

Partner with Alo’s 3PL provider to manage daily returns operations, drive performance, and implement best-in-class practices

Develop and continuously refine classification codes for returned items to improve accuracy, traceability, and decision-making

Oversee inspection protocols to determine item condition and disposition (re-sellable, damaged, or salvage)

Implement scalable processes and SOPs to accelerate return turnaround time and maximize resale potential

Collaborate cross-functionally with Customer Experience, Planning, and Inventory teams to align returns strategy with business goals

Monitor and report on key performance indicators (KPIs) related to returns volume, processing time, recovery rate, and customer satisfaction

Identify and lead initiatives to reduce return rates and improve product lifecycle management

Ensure compliance with quality, safety, and regulatory standards throughout the returns process

Support seasonal and promotional planning to ensure returns readiness during peak periods

Qualification

Reverse logisticsProcess optimizationInventory recovery3PL managementWMS systemsLean Six SigmaAnalytical skillsSustainability practicesFashion industry experienceCommunication skillsCross-functional collaboration