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IXOPAY · 1 day ago

Growth Manager

United States

Full-time

Remote

Mid Level

$105K/yr - $135K/yr

3+ years exp

IXOPAY, Inc. is focused on securing and optimizing payments for global commerce through an integrated platform. The Growth Manager will drive the cross-selling of new IXOPAY products to existing customers, identifying opportunities and maximizing customer lifetime value within high-value enterprise accounts.

Financial ServicesFinTechPaymentsSaaSTransaction Processing

Responsibilities

Develop and Execute Cross-Sell Strategy: Design and implement a global, data-driven cross-sell strategy to introduce new IXOPAY products to our existing customer portfolio

Customer Opportunity Identification: Work closely with the Relationship Management and Product teams to analyze customer data (usage, performance, pain points) to identify and prioritize the highest-potential cross-sell opportunities

Targeted Campaigns: Partner with Marketing and CX Leadership on end-to-end growth campaigns, utilizing channels like email, webinars, and direct outreach, tailoring the value proposition of each product to specific customer segments

Content and Collateral: Collaborate with Marketing to develop compelling content, case studies, and enablement materials that clearly demonstrate the ROI and strategic value of new products for existing clients

Performance Monitoring: Define, track, and report on key metrics related to cross-sell success, including penetration rate, customer lifetime value (CLV) increase, new product adoption, and campaign ROI

Feedback Loop: Act as the voice of the customer to the Product and Engineering teams, relaying feedback and requests to inform the product roadmap and ensure new features align with high-value customer needs

Qualification

B2B SaaS experienceCross-sell strategyPayment ecosystem knowledgeCRM proficiencyAnalytical skillsEntrepreneurial mindsetCommunication skillsPresentation skills

Required

3+ years of experience in a high-growth role within Growth or Customer Expansion/Sales, preferably in B2B SaaS or FinTech

Proven track record of successfully designing and executing cross-sell programs to enterprise customers that resulted in significant revenue growth

Deep understanding of the payment ecosystem, payment orchestration, tokenization, risk management, and/or PCI compliance is highly desirable

Exceptional analytical skills with the ability to interpret data, define key performance indicators (KPIs), and make strategic recommendations

Proficiency with CRM (e.g., Salesforce) and marketing automation tools is a must

Strong communication, presentation, and storytelling skills, with the ability to articulate complex technical value propositions to both business and technical audiences

A self-starter with a proactive, entrepreneurial mindset and the ability to thrive in a fast-paced, global environment

Bachelor's degree in Business, Marketing, or a related field