Apply on Employer Site

Prospect Schools · 1 month ago

Director of Human Resource Operations

Brooklyn, NY

Full-time

Hybrid

Lead/Staff, Director/Executive

$124K/yr - $167K/yr

5+ years exp

Prospect Schools is a high-performing K-12 college preparatory charter network dedicated to preparing a diverse student body. The Director of HR Operations will lead day-to-day HR operations, ensuring compliance and efficiency while managing a team focused on employee experience and HR systems.

Education

Responsibilities

Directly manage two HR Specialists and ensure clarity, consistency, and effectiveness in core HR operational workflows

Serve as the internal owner of the HRIS (ADP), ensuring clean employee data, effective reporting, and regular collaboration with ADP consultants to optimize system use

Lead projects to streamline and strengthen HR processes, particularly in onboarding, offboarding, and employee data management

Manage and respond to high-priority or escalated employee support issues, particularly those involving system access, compliance, pay, or benefits

Develop, maintain, and communicate key HR policies and procedures in collaboration with the CPEO, Director of Employee Relations, and General Counsel

Lead all staff-facing policy communications, including updates to the Employee Handbook, leave policies, and disciplinary guidelines

Lead the annual review and dissemination of the Employee Handbook and associated policy materials (code of conduct, PTO, leave policies, etc.)

Ensure compliance with all applicable federal, state, and local laws related to employment, documentation, benefits, and leave

Manage and maintain employee records and personnel files in alignment with internal protocols and legal requirements

Oversee unemployment claims and act as liaison for any related documentation or hearing preparation

Ensure regular oversight and audits of key HRO systems to verify the accuracy of employee information, payroll and bonus payouts, benefit contributions, and deductions that are uniquely distributed across members of the organization

Oversee all employee benefits administration in partnership with the specialist who executes the work, including annual open enrollment, life event changes, and vendor relationships

Partner with benefits brokers and vendors to ensure data accuracy, timely enrollment, and ongoing plan compliance, and ensure we are offering competitive, high-quality, comprehensive benefits options to our employees every year

Track and manage employee leaves of absence, ensuring coordination with payroll, benefits continuation, and compliance with FMLA or other applicable policies

Serve as a liaison between the People Team and Finance Team to ensure accurate and timely payroll processing

Audit employee data for payroll accuracy, manage corrections, and respond to discrepancies or escalations

Maintain a clear calendar of payroll and benefits deadlines, ensuring all stakeholders are aligned and deliverables met

Lead the administration of special payrolls such as stipends, signing bonuses, and longevity bonuses, including policy alignment, budget tracking, and accurate payouts

Ensure timely and thorough responses to employee support tickets and HR questions, partnering with Specialists to maintain high-quality service

Hold regular HR office hours and collaborate with school-based operations teams and people managers to resolve common issues

Track support trends and identify areas where tools, resources, or system adjustments could improve employee experience

Lead HR communications by drafting clear, timely updates and disseminating information through multiple platforms and modalities to ensure all staff receive critical HR information and updates regarding their employment

Work closely with the CPEO, People & Equity Directors, and other leaders to align HR operations with broader People Team and organizational priorities

Collaborate cross-functionally to ensure HR operations processes support equity, compliance, and operational excellence

Perform other relevant duties as assigned in support of Prospect’s mission and operational effectiveness

Qualification

HRIS platformsHR compliance knowledgeBenefits managementPeople managementProject managementCommunication skillsCustomer service skillsDetail-orientedCollaboration

Required

Bachelor's degree required; HR or Business-related field required

5+ years of experience in Human Resources or HR Operations, preferably in a school network, nonprofit, or multi-site organization

2+ years of people management experience, with demonstrated success in coaching, supporting, and developing direct reports

Deep knowledge of HRIS platforms, including reporting, benefits modules, and employee data maintenance

Familiarity with core HR compliance areas, including unemployment, COBRA, I-9 verification, leave administration, and personnel file management

Strong understanding of federal, state, and city employment laws, especially those applicable to New York City-based employees

Experience managing benefits programs and working with external brokers, carriers, and vendors

Strong project management skills, including the ability to map processes, build systems, and track work to completion

Exceptional communication and customer service skills, with the ability to resolve issues with empathy and clarity

Benefits

Medical, dental, and vision insurance

Paid Time Off (PTO) and Vacation Days

401(K) and Roth 401(K) with a 4% employer match with a 3-year vesting schedule

Flexible spending accounts, including Transit Commuter Options, Health Care FSA and Dependent Care FSA options

Ancillary insurance, including Basic Life Insurance, Accidental Death & Dismemberment Insurance, and Short-Term & Long-Term Disability Insurance

Employee Assistance Program with free expert support services to assist with a variety of life issues, from family care to mental health services

Company

Prospect Schools

Brooklyn Prospect Charter School is a K-12 college preparatory community where excellent teachers prepare a diverse student body to have a positive impact on society and a lifelong passion for learning.

Founded in 2008

Brooklyn, New York, USA

201-500 employees