Zing Recruiting · 1 month ago
Senior Genesys Developer
Lansing, Michigan
Full-time
Hybrid
Mid, Senior Level
3+ years expZing Recruiting is seeking a Senior Genesys Developer for a contract position. The role focuses on the administration and design of Genesys environments, requiring expertise in Genesys components and Java for routing strategies and integrations.
ConsultingHuman ResourcesRecruitingStaffing Agency
Responsibilities
Design of scalable, high-availability, and secure Genesys environments
Administration of core Genesys components: Config Server, Stat Server, Message Server, T-Server
Managing applications, agents, tenants, and system-level objects Genesys Intelligent Workload Distribution (IWD)
Configuration of IWD positions, workbins, and workload types
End-to-end routing design for IWD Work, Email, File Server Capture, and APIbased interactions
SLA-based prioritization, segmentation, and distribution logic IWD Rules Engine
Design and implementation of routing rules using the IWD Rules Engine
Dynamic rules for prioritization, eligibility, assignment, and escalation
Development of routing strategies using Genesys Composer or Architect
Multi-channel workflow design (email, File Capture and work items)
Configuration of file monitoring for ingestion of documents into work queues
Automation of document classification and routing to appropriate agents or queues Email Integration / Microsoft Graph API
Integration of mailboxes via Microsoft Graph API for email ingestion
Routing logic for inbound email based on headers, subject, or content rules Genesys Pulse (Real-Time Reporting)
Configuration and customization of Pulse dashboards and real-time KPIs
Monitoring queue, agent, and system-level metrics
Stat Server configuration and tuning for real-time performance Genesys InfoMart & SAP BusinessObjects (BO)
Design of historical reports using Genesys InfoMart data structures
Qualification
Required
Overall Genesys administration/IWD support
Java - Used for building/maintaining routing strategies, APIs, and integration components in Genesys environment
JavaScript - Used in web services, APIs, and Genesys Workspace customizations
Oracle Database - Writing SQL queries, stored procedures, and analyzing configuration/reporting data from Genesys DBs
Company
Zing Recruiting
Zing Recruiting is a staffing firm that offers temporary and direct hire services.
51-200 employees
H1B Sponsorship
Zing Recruiting has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (2)
2022 (6)
2021 (4)
2020 (11)
Funding
Current Stage
Growth StageCompany data provided by crunchbase