Horseshoe Bay Resort · 2 months ago
Restaurant Host - Resort Outlets
Horseshoe Bay, TX
Full-time
Onsite
New Grad, Entry LevelHorseshoe Bay Resort is a luxury destination located on the shores of Lake LBJ in Central Texas. They are seeking a Restaurant Host to greet and seat guests, ensuring a warm and friendly atmosphere while managing guest flow and assisting kitchen operations as needed.
GolfHospitalityResorts
Responsibilities
To greet and seat guests in the outlet using all the techniques and steps outlined in the service standards of Horseshoe Bay Resort
Ensure that each guest is greeted with warm, friendly enthusiasm and seated promptly
Supervise and control seating in the outlet to ensure that guests are seated in a manner that fairly accommodates all servers, and ensures that guests receive the fastest and the most courteous service at all times
May also assist the kitchen operations as food runner and expeditor to ensure all orders are served in a timely manner and according to menu and customer specifications
Maintain guest flow charts to track number of guests to each station and to track volume per hour
Ensure that the entrance to the outlet has someone there to greet guests at all times; ensuring that each guest is a Member or Guest with proper credentials to patronize the outlet, such as Membership card
Ensure cleanliness of the outlet at all times
Check on every table/chair setting to ensure that it is clean, spotless and fully set up, and that all silverware and glassware is spotless before any guests are seated
Check on guests to get feedback on the quality of their meals, service, etc., and share any problems that arise, immediately
Schedule servers for breaks, etc. in conjunction with the supervisor and depending on the business volumes
Pitch in and help in service, whenever the need arises
Have an excellent knowledge about the resort and surrounding communities and methods of transportation, etc., in order to converse with customers, give helpful suggestions, etc
Have an excellent knowledge about the wines and different items on the menu in order to be able to help guests, answer questions and offer suggestions
Be thorough about the knowledge about the hotel, services offered, operating hours of all food and beverage outlets, etc
Effectively check out all servers as they finish their shifts to make sure that all of the following are completed:
Check all associates for proper name tags, shoes, clean and proper uniforms, appearance
Communicate all necessary information to incoming host/hostess and supervisor and write down all messages in the host/hostess communication log
Conduct menu class and taste panels in conjunction with the supervisor/manager and the kitchen
Report to work in proper uniform and in accordance with the grooming standards required of all Horseshoe Bay Resort associates
Follow all departmental rules and regulations, such as calls for coming in, red sticker policy, requesting time off, etc
Comply with Horseshoe Bay Resort "clean as you go" policy
Before leaving your work area, always check with your supervisor
Follow host/hostess opening and closing checklist thoroughly
Qualification
Required
Minimum age requirement – 16+
Food Handler's Certificate
TABC Certificate & Tips Trained required if 18+ (to serve alcohol)
Encourage OSHA Hazard Communication Standard training and certification
Requires problem solving abilities
Pleasant demeanor with teamwork attitude; ability to work well with others
Requires excellent oral and written communications skills
Comprehend reading materials, speak, read and write English
Ability to listen and follow directions
Impeccable standards of appearance and grooming
Maintains proper associate uniform standards and footwear which is slip resistant, enclosed toe and heel
Good physical health and ability to perform work quickly
Self-starter and strong initiative to serve guests
Ability to work well under pressure
Honest and dependable
Can meet the needs of guest's satisfaction within company guidelines
Must have the physical strength, stamina and agility to perform the assigned duties
The employee must frequently lift and/or move up to 50 pounds
Follow all company and safety and security policies and procedures
Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor
Report maintenance needs, accidents, injuries and unsafe work conditions to manager
Maintain a clean, safe and environmentally responsible work environment
Must be able to interact with co-workers and have a sense of TEAM
Preferred
Previous experience in food service environment; host/hostess experience preferred
Other languages valuable
Benefits
Medical, Dental, Vision Insurance
Paid vacation, paid Holidays
401k plan with employer match
Long and short-term Disability
Major Illness Insurance
Accident Insurance
Limited access to some resort amenities (Golf, etc)
Retail and dining discounts
Discounts at all Crescent Hotels & Resorts properties
Associate housing and shuttle service
Weekly meal subsidies
Golf and Amenity Privileges
Associate discounts
Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans
Critical Illness and Accident plans
Associate Relief Fund
Privileges based on occupancy and business levels
Company
Horseshoe Bay Resort
Horseshoe Bay Resort is a golf resort.
Founded in 1971
501-1000 employees
Funding
Current Stage
Late StageRecent News
2025-12-01
2025-10-14
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