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Santa Clara Family Health Plan · 2 months ago

Housing Services Program Manager

San Jose, CA

Full-time

Onsite

Mid Level

$111K/yr - $172K/yr

3+ years exp

Santa Clara Family Health Plan is seeking a Housing Services Program Manager to oversee the development and management of integrated homeless and housing strategies for its members. This role involves managing housing initiatives, ensuring compliance with regulations, and collaborating with various stakeholders to support housing needs.

CommunitiesHealth CareInsurance

Comp. & Benefits

Responsibilities

Create and lead both new and ongoing housing initiatives and programs by providing direction for project framing, work plan development, business case analysis, user-testing, implementation, and outcome measurement

Develop and execute program work plans including engagement of internal departments, vendors, providers or consultants, and convening and facilitation of meetings, supporting and validating reporting data and ongoing monitoring and oversight of all program activities within specific timeframes

Manage day to day operations for housing strategy activities including workflow, assignments, turn-around-times and follow up, referral and assistance process for member-facing departments to respond to requests from the Member, internal and/or external sources and integration with Community Supports

Monitor and ensure workflows, ongoing programs and projects are in compliance with CMS, DHCS, DMHC and NCQA regulations and guidelines at all times

Serves as subject matter expert and SCFHP liaison for engagement with Santa Clara County Coordinated Entry System, Continuum of Care (CoC) Board and membership, Street Medicine Team and other stakeholders engaged in developing and implementing the County’s Plan to End Homelessness and housing related initiatives

Oversee SCFHP staff utilization of Homelessness Management Information System (HMIS) including staff training, compliance with HMIS access and coordination with case management and IT teams

Provide education on housing related ICD-10 codes, screening and identification process for network providers and delegates

Oversee development, approval and monitoring of vendor agreements, MOUs or provider contracts with housing services providers, consultants and other vendors including budgets and tracking of invoices, payments or claims

Develop and implement initial and ongoing training on eligibility and access for housing programs and services for new and existing Health Services staff, health and community-based network providers and delegates in accordance with organizational business requirements, and policies and procedures

Oversee process for housing services data analytics and the completion and timely, accurate submission of reports and regulatory requirements including interface with IT, internal departments, housing provider network and the presentation of housing data via dashboard. This includes providing input and feedback on housing status screening tools, and identification of members at risk of housing insecurity

Monitor and collaborate with management on SCFHP policies and procedures and workflows to ensure successful and compliant housing services integration and operations

Identify, research, and resolve program issues and escalate critical issues, problems, and delays to management

Provide regular feedback to management on status and outcome of assignments, workflows and training activities with recommendations for operational improvements

Oversee process for developing, updating and sharing an inventory of relevant housing programs, services and community initiatives and activities that support housing needs of SCFHP members

Participate in meetings and conference calls with regulatory agencies (i.e. Federal, State and County), NCQA, SCFHP management, delegates and vendors to obtain and capture requirements and timelines and to share best practices and experience

Perform other related duties as required or assigned

Qualification

Housing policy developmentProgram managementCompliance knowledgeData analyticsMicrosoft SuiteSQL developmentTraining developmentMeeting facilitationJudgmentCommunicationInitiativeConfidentiality

Required

Bachelor's Degree in Healthcare, public administration, Business, social work or related field, or equivalent experience, training, or coursework

Minimum three years of experience in health, social service and/or Medi-Cal managed care setting with responsibility for program operations

Experience in developing housing/homeless policy at a local, state or federal level, and assisting special populations (seniors, people with disabilities, physical or behavioral health conditions) to secure affordable housing or homeless services through public programs

Ability to leverage knowledge and experience of affordable housing programs for identified populations at a local, state and federal level to identify and develop housing programs

Ability to assess training needs and methods, develop training materials and conduct trainings using a variety of techniques based on the audience

Ability to direct and manage cross-functional, multi-departmental projects to completion with minimum supervision

Ability to understand, interpret, and apply applicable rules and regulations, and establish and evaluate priorities

Advanced working knowledge and proficient with Microsoft Suite applications, and the ability to operate all applicable software

Ability to use a keyboard with moderate speed and a high level of accuracy

Excellent oral and written communication skills, including the ability to express oneself clearly and concisely when providing service to SCFHP internal departments and outside entities over the telephone, in person or in writing

Ability to effectively facilitate meetings and deliver information/presentations to management, regulators, and staff

Ability to think and work effectively under pressure and accurately prioritize and complete tasks within established timeframes

Ability to take initiative and exercise good judgment when making decisions within the scope of the position

Ability to maintain confidentiality

Ability to comply with all SCFHP policies and procedures

Ability to perform the job safely with respect to others, to property, and to individual safety

Maintenance of a valid California driver's license and acceptable driving record, in order to drive to and from offsite meetings or events; or ability to use other means of transportation to attend offsite meetings or event