ABB · 1 month ago
Automation and VFD Support Specialist
United States
Full-time
Remote
Entry, Mid Level
$57K/yr - $107K/yr
2+ years expABB is a global market leader that helps industries become leaner and cleaner. The Automation and VFD Support Specialist is responsible for providing technical support to customers and teams regarding Programmable Logic Controllers (PLCs), Human Machine Interfaces (HMIs), and Variable Frequency Drives (VFDs).
AutomotiveEnergyEnergy ManagementIndustrial AutomationRobotics
No H1B
Responsibilities
Provide technical support via phone & email for common problems related to the application of Programmable Logic Controllers (PLCs), Human Machine Interface (HMIs), and Low Voltage Variable Frequency Drives (VFDs)
Provide remote technical support for PLC, HMI, and VFD hardware and software issues including installation, commissioning, and troubleshooting
Assist customers with drive programming, parameter configuration, communication, and integration with PLC and HMI control systems
Assist customers will PLC and HMI programming, software, communications, and integration with control systems
Collaborate with engineering, field service, sales, and product teams to resolve complex technical issues
Maintain detailed documentation of support cases, solutions, and best practices using Salesforce Case Management among other tools
Stay current with PLC, HMI, and VFD technologies, software updates, and industry trends
Required to provide on call technical support during the evenings and weekends on a rotating schedule
Qualification
Required
Bachelor's degree and 2 years of relevant Electrical, Technical experience OR associate's degree and 4 years of relevant Electrical, Technical experience OR High School Diploma/GED and 6 years of relevant Electrical, Technical experience required
Knowledge of how Programmable Logic Controllers (PLCs), Human Machine Interface (HMIs) and Variable Frequency Drives (VFDs) work, required
Have a firm understanding in the principles of electricity. Must be able to apply these principles in the troubleshooting of PLCs and VFDs
Ability to respond to inquiries from customers and communicate effectively in English, both verbal and written. Must be computer-literate
Candidates must already have a work authorization that would permit them to work for ABB in the US
Preferred
Knowledge of or direct experience with motors, and/or control system wiring and communication protocols (Modbus, BACnet etc.)
Experience in HVACR, Water/Wastewater and/or Industrial Applications of VFDs and Motors
Benefits
Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core Plus
Vision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D – 100% employee paid up to maximums
Short Term Disability – up to 26 weeks – Company paid
Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
Parental Leave – up to 6 weeks
Employee Assistance Program
Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
Employee discount program
401k Savings Plan with Company Contributions
Employee Stock Acquisition Plan (ESAP)
ABB provides 11 paid holidays.
Vacation is provided based on years of service for hourly and non-exempt positions.
Company
ABB
ABB provides electrification and automation solutions for various industries.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$548.55MKey Investors
European Investment Bank
2023-11-21Post Ipo Debt· $545.85M
2013-09-23Grant· $2.7M
2001-04-06IPO
Leadership Team
Morten Wierod
CEO
Håvard Devold
Vice President, Market Development, Country Technology manager
Recent News
2025-12-17
Company data provided by crunchbase